Recovery Care Coordinators (RCCs)

The Air Force Wounded Warrior (AFW2) Program works with the Air Force Survivor Assistance Program, Airman & Family Readiness Centers, and the Air Force Medical Service to provide concentrated non-medical care and support for combat wounded, ill and injured Airmen (and their families) as they recover and transition back to duty or into civilian life.

Recovery Care Coordinator

Recovery Care Coordinators (RCCs) provide services that consist of advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness. Provide support to enrollee families or caregivers with respect to advocacy support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.

Job Duties

• Provides direct advocacy to support RSMs and their families to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.
• Inputs and updates all Recovering Service Member (RSM) case data in the case database and provide monthly status updates on active cases.
• Assists with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards.
• Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families.
• Communicates with a multidisciplinary team throughout the continuum of care.
• Aids and guides on all potentially high visibility issues that may arise as it relates to RSM.
• Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with the regulations.
• Collects productivity and performance data.

Required Skills/Qualifications:

• Experience in care coordination/case management.
• Excellent organization and communication skills.
• Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives.
• MS Office Proficiency and experience with Database Systems.
• Frequent travel is required.
• Must be a US Citizen
• Must be able to pass a background check

Required Education Level:

• Bachelor's degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited US based university; and three years of experience in case management or social work.

Additional Skills/Qualifications Desired:

• RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies.
• Previous active duty military experience or experience working with Service members or veterans preferred.

Our Equal Employment Opportunity Policy:

Patriot Enterprises is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.