Solution Design: Collaborate with clients and project teams to gather requirements and design ServiceNow solutions that align with business objectives.

Architecture and Development: Architect and develop ServiceNow applications, workflows, and integrations to meet client needs while adhering to best practices.

Technical Leadership: Provide technical leadership and guidance to development teams, ensuring high-quality deliverables.

Customization and Configuration: Customize and configure ServiceNow modules to create tailored solutions that improve efficiency and productivity.

Integration: Design and implement integrations between ServiceNow and other systems using REST, SOAP, and other integration technologies.

Performance Optimization: Identify and implement performance improvements and optimizations within the ServiceNow platform.

Documentation: Create technical documentation and design specifications to support development and maintenance efforts.

Quality Assurance: Ensure the quality and reliability of ServiceNow solutions through rigorous testing and validation processes.

Client Collaboration: Collaborate closely with clients to understand their evolving needs and provide ongoing support and consultation.