The CVB Specialist provides administrative support to all CVB departments; they maintain and update local stakeholder information on CVB databases; they are responsible for providing excellent customer service to visitors and clients at the Visitor Center and responding to all phone calls and routing calls to the appropriate staff. The ideal candidate will be a self-starter with a keen sense of attention to detail.

Primary Accountabilities:

• Maintain and update local stakeholder information on CVB databases, ensuring accuracy and data integrity.
• Maintain up to date information on area lodging, restaurants, activities, events, and businesses in the visitor center and online.
• Stay up to date on events at the Pasadena Convention Center & Pasadena Civic Auditorium.
• Review, write and update existing content on website include event listings.
• Enter web content, both copy and imagery, according to various content templates and assisting documentation of the content entry process.
• Performs customer service for local businesses and visitors.
• Provide information and assistance to current and prospective visitors via phone, email, online and in person.
• Effectively communicate visitor needs with other departments.
• Fulfill requests for information and visitor guide packages.
• Ensure the Visitor Center is well presented and efficiently organized.
• Maintain collateral inventory for Visitor Center, visitor kiosk, storage room and staff beverage station.
• Process and handle merchandise orders online and in person.
• Prepare welcome gifts for journalists and clients.
• Open/close office as required.
• Occasionally support the CVB at special events such as Visitor Hotline and community events.
• Work with CVB, Marketing & Communications, Event Operations and other staff on projects as requested.

Qualifications

• High school graduate with a minimum of two years of job related experience
• 1 - 2 years of experience in the hospitality industry, convention or tourism preferred
• 1 - 2 years of customer service experience required
• Excellent customer service skills and attention to detail
• Excellent communication skills both verbal and written
• Demonstrated proficiency with MS Office programs
• Fluency in Spanish or Mandarin a plus

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• Day shift

People with a criminal record are encouraged to apply

Work Location: In person