Job Overview:
Serves cocktails, beverages and/or food to guests while providing outstanding guest service and financial profitability. Busses glasses and maintains cleanliness of assigned work area.

Duties:
- Helps guests select beverages by offering cocktails and aperitifs, describing wine, beers and spirits served and making recommendations. Provides bar food menu and answers food preparation questions. Serves alcoholic and non-alcoholic beverages to guests in a timely manner, based on service expectations. Upsells food and beverage items to maximize profitability.
- Collects and inputs orders into POS system in accurate and timely basis.
- Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures. Maintains and balances bank to include cash handling and closing out.
- Maintains the cleanliness of the assigned service/bar area by disposing of all waste, clearing tables, and wiping down bar/service areas and tables.
- Follows all standard food handling, sanitation, TIPS and health department guidelines.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
- Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Completes pre, running, and post shift side-work requirements. Restocks as needed.
- Ensures minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
- Provide guests a high level dining experience, while maintaining a professional distance and staying alert to their needs.

- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Qualifications:
- One year cocktail or food service experience, preferably in a hotel/resort environment.
- Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
- Must have a strong knowledge of wine, beer, liquors, waters and drinks served.
- Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
- Completes required training as scheduled.
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Requires ability to learn and use POS computer systems used at the hotel.

- Strong attention to detail. Must be able to remain organized and handle multiple tasks.

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.

- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

- Must be at least 21 years of age to serve alcoholic beverages. Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.

- Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.

- Must maintain a clean appearance and professional demeanor.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Job Type: Part-time

Pay: $16.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant experience: 1 year (Preferred)

Ability to Commute:

• Huntington Beach, CA 92648 (Required)

Work Location: In person