16 Customer Service Representative Jobs in Monroeville, PA
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Holiday Inn Express and Suites
Monroeville, PA | Part Time | Full Time
$32k-41k (estimate)
11 Months Ago
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Customer Service Representative
$37k-46k (estimate)
Full Time
1 Week Ago
Party Savvy is Hiring a Customer Service Representative Near Monroeville, PA
Job Description
Job Description
Benefits:
Essential Duties and Responsibilities:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Essential Duties and Responsibilities:
- Field incoming phone calls, texts, web requests, and emails.
- Make outbound calls to update current and new business contact information.
- Greet clients in the Design Center/Showroom.
- Recommend the most suitable products.
- Upsell to maximize revenue opportunities.
- Follow up relentlessly on quotes and leads per department goals.
- Maintain relationships and get to know each client thoroughly.
- Enter all data into critical systems.
- Process cash and credit card payments as well as make changes and issue credits.
- Network to meet new clients.
- Travel occasionally to offsite locations.
- Meet critical performance metrics.
- Assist with maintenance of the showroom; this includes maintaining and changing showroom displays, keeping shelves cleaned and stocked, light-duty cleaning, etc.
- Pack and check rental orders before delivery or customer pickup.
- Check in linen deliveries; sort them by customer order and stage them for delivery or customer pickup.
- Maintain tracking spreadsheets as orders are created and deleted.
- Collaborate within a team environment with a cooperative spirit.
- Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
- Perform additional duties as required.
- Monday Friday and weekends as needed.
- Shift time 8:30AM 5:00PM, with potential for overtime during our peak season.
- Medical, dental, vision, and 401k after 60 days.
- Enjoy team member rental discounts and participate in our referral program.
- 96 hours of PTO annually (prorated the first year based on hire date/month).
- One or more years of related customer service experience.
- Must possess a high level of communication skills.
- Ability to be engaged and interested in learning about each event.
- Excellent typing skills.
- Proficiency in the English language (both written and verbal) is required.
- General knowledge of basic math skills: fractions, percentages, and ratios.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Great problem-solving skills.
- Comfortable upselling and asking for orders.
- Excellent customer service skills.
- Detail-oriented and able to keep accurate records.
- Must maintain a professional personal appearance.
- Must complete a Behavioral and Cognitive Assessment through the Predictive Index.
- Must pass a company background check and drug screen.
Job Summary
JOB TYPE
Full Time
SALARY
$37k-46k (estimate)
POST DATE
05/04/2024
EXPIRATION DATE
05/20/2024
Show more
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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