The position of Post Sales Specialist will be based out of our Indianapolis, IN location!

Summary

The Post-Sales Specialist is responsible for providing strategic level sales order support to the branch, sales leaders, and external customers. Act as the liaison between operations, sales, sourcing, pricing, warehouse, finance, tax, as well as any external vendors and/or customers. Support presales on all operational responsibilities with orders, such as credits, claims, credit/rebills, as well as execution of quality management system.

What You’ll Do

• Provide customer support regarding order status, error resolution, expediting and remittance
• Own all open order management responsibilities, which includes expediting backorders, maximizing fill rates, and ensuring on-time delivery to improve customer satisfaction
• Develop and distribute on-time delivery reports for strategic customers and programs on defined/regular basis
• Execute processes for customer complaints and reduce resolution time using quality management system
• Communicate with suppliers for direct order management, expediting, and invoicing
• Works with finance in the collection of accounts receivable for disputed invoices in adherence to the company’s credit policy
• Provide operational support to sales team
• Be the primary point of contact for warehouse regarding orders, shipments, and receiving
• Be a subject matter expert in the customer services department
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED
• Bachelor's Degree or Equivalent preferred
• 2 years of related experience
• Sales or operations background
• Experience in electrical distribution a plus
• Epicor ERP knowledge is a plus
• Ticket management experience is a plus

Knowledge, Skills & Abilities

• Strong knowledge of processes from quote to remittance
• Ability to be subject matter expert in customer services department
• Ability to navigate ticket management system
• Strong interpersonal and communication skills
• Solid presentation skills
• Strong knowledge / experience using Microsoft Office Tools including Excel and Power BI
• Strong organizational, analytical, problem solving, and critical thinking skills
• Ability to prioritize workload and seek process and productivity improvements

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%
• Exposed to bio hazardous conditions None
• Exposed to toxic or caustic chemicals which mandate attention to safety considerations None
• Exposed to electrical hazards; risk of electrical shock None
• Handles or works with potentially dangerous equipment Occasionally – up to 20%
• Travels to offsite locations Occasionally – up to 20%

Physical Demands:

• Sit: Must be able to remain in a stationary position Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%
• Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

Weight and Force:

• Up to 10 pounds Frequently – 21% to 50%
• Up to 25 pounds Frequently – 21% to 50%
• Up to 50 pounds None
• Up to 100 pounds None
• More than 100 pounds None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”