Overview

Works closely with business users and IT to write business requirements, test plans, implementation plans, and other project documentation. Understands and supports users with PHC applications and assists in trouble shooting issues. Usually works on small to medium size projects but may work on larger projects depending on the situation. May assist the Senior IT Business Analyst on more complex projects.

Responsibilities

• Gains in-depth knowledge of the PHC systems and processes from user perspectives.
• Works with business users to solve application issues or provide training to users on a particular function.
• Confers with functional or technical experts to develop requirements or resolve issues.
• Analyzes business needs, processes, and requirements, and develops software requirement specifications.
• Collects business requirements and creates flow charts to illustrate the process flow.
• Under the direction of the Senior IT Business Analyst or Manager, works on complex business problems, analyzing and documenting current business processes and systems to determine process or system needs that will improve performance and/or increase efficiency.
• Assists in developing department business processes, procedures, and policies.
• Communicates system changes and processes to appropriate personnel, documenting any processes as necessary.
• Creates ad-hoc reports and dashboards.
• Troubleshoots and resolves issues or assigns issues to the appropriate internal expert.
• Follows up with external and internal business users on status of open issues.
• Answers general user questions, troubleshoots system bugs, and resolves system problems.
• Performs other tasks as assigned to ensure integrity of data and accurate reporting.
• Participates in special projects as needed.
• Other duties as assigned.

Qualifications

Education and Experience

Associate’s degree in Computer Science or a related field, or equivalentexperience; two (2) years of Business Analysis experience preferred;experience in healthcare a plus; or equivalent combination of educationand experience.

Special Skills, Licenses and Certifications

Knowledge of Microsoft Office tools. Excellent communication anddocumentation skills with the ability to communicate with technical andnon-technical staff.

Performance Based Competencies

Ability to quickly acquire in-depth knowledge of PHC systems, software,applications, processes, and managed care issues. Strong written andoral communication skills with ability to interpret and understandtechnical requirements. Excellent analytical skills to troubleshoot andresolve systems problems.

Work Environment And Physical Demands

More than 50% of work time is spent in front of a computer monitor. May be required to bend, stoop, kneel, crawl, or work in other non-standing and non-sitting positions to install cabling, systems hardware, and other related equipment.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.