Overview

To provide organizational and technical support for the analysis, design, configuration, and documentation of PHC’s computer systems, and technical and problem resolution support to the systems user community. The Senior IT Business Analyst addresses complex systems issues and may work with technical leads and business users to resolve issues; works with business users to gather requirements and recommends a solution, including new systems and functionality; may provide training to business users and IT personnel; and provides coaching and guidance to IT Business Analysts. This position may function independently and applies depth of experience gained from previous successful assignments.

Responsibilities

• Maintains in-depth knowledge of PHC systems from a technical and user perspective.

• Performs analysis, design, configuration, and testing of assigned systems.

• Uses various resources to troubleshoot and resolve system issues.

• Tests, schedules, and takes part in implementation of new releases and upgrades.

• Works with users to define new business functionality.

• Analyzes new systems and functionality and makes recommendations to business users and IT.
• Facilitates design, development, testing, and implementation for large projects.

• Writes processes and procedures.

• May serve as the lead on large or complex projects.

• Provides status reports to senior management on large projects.

• May be considered the system expert on one or more systems.

• Other duties as assigned.

Qualifications

Education and Experience

Bachelor’s degree in Computer Science or equivalent experience; special training (6 months to 1 year) of analysis and project management; at least five (5) years’ experience working as a business analyst.

Special Skills, Licenses and Certifications

Advanced knowledge of Microsoft Office tools. Excellent communication skills with the ability to communicate with technical and non-technical staff; ability to take business requirements and turn them into technical design; excellent documentation skills.

Performance Based Competencies

Ability to think logically through problems, issues, or new functionality and workflows.

Work Environment And Physical Demands

More than 50% of time is spent in front of a computer monitor; when required, the ability to lift, carry, or move objects of varying size, weighing up to 25 lbs; must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers; ability to function effectively with frequent interruptions and direction from multiple team members.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;

• Promote teamwork and cooperative effort among employees;

• Maintain safe practices; and

• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$ 104,840.26 - $ 136,291.36

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.