Overview

Under the direction of the Manager of Performance Improvement, the Improvement Advisor isuniquely positioned to drive improvement across PHC, our provider network, and the communitieswe serve. The Improvement Advisor will work internally and externally with provider practicesand community partners to identify, plan, and facilitate quality improvement projects. Viaindividualized facilitation, this position will coach and train improvement teams to build teammembers’ quality improvement (QI) skills, develop their organizational capacity for QI work, andhelp them meet their specific QI goals. In addition to working directly with improvement teams,the Improvement Advisor will join PHC’s Performance Improvement training team, and willfacilitate workshops and learning collaborative sessions on topics such as improvementmethodology, QI measurement, process improvement, project management, and changemanagement.

Responsibilities

• Coach provider practices. Specific work will be based on the practice’s needs and mayinclude:
  • Facilitate team formation and advise on meeting hygiene and projectmanagement;
  • Help team develop project charter, including development of a clear aim statement measurement set and change ideas;
  • Work with team to test change ideas and implement and sustain successful changes;
  • Model and teach key components of the Model for Improvement;
  • Help team create a data collection plan and learn to track their data over time;
  • Provide data analytics training and support;
  • Provide project management training and support;
  • Work with practice’s leadership team on QI infrastructure development, staffing, etc.

• Contribute to development and direction of the QI Department’s PerformanceImprovement training arm – the Partnership Improvement Academy:

  • Participate to improve current programs and develop future work; Lead endeavors both as a coach and a project manager.

  • Train provider network on QI Basics and other QI topics:

  • Work with QI Department leadership to identify provider network training needs and develop appropriate trainings;

  • Create and deliver select training curriculum, in person at learning sessions and remotely via webinar;

  • As needed, collaborate with expert consultants to design and implement provider trainings and other learning opportunities.

  • Lead strategic organization-wide initiatives.

  • Collaborate with QI Analysis team to evaluate data to identify barriers and opportunities for improvement.

  • Works directly with leadership team to develop effective, high quality projects and programs of moderate to high complexity with a major impact to department and the organization.

  • Develops and utilizes standard formats for routine correspondence and maintains a prioritized list of projects.

  • Design, build, and test pilots. Scale, spread, and then hand-off pilots to project or program managers.

• Stay informed on key developments in the quality improvement field that impact our provider network, including patient-centered medical home certification criteria, meaningful use, primary care transformation best practices, and quality reporting requirements.
• May mentor and provide guidance to PHC staff in development and execution of QI orbroader continuous improvement projects, as assigned by leadership.
• Train and/or coach on improvement methods and tools, and facilitation/coaching skillsneeded by staff to inform their own work.

Qualifications

Education and Experience

A Master’s degree strongly preferred or a Bachelor’s degree inhealthcare or public health and 4 years of experience or 10 years ofrelevant experience in lieu of degrees. Practice coaching and/orpractice improvement experience is desired. Experience working inprimary care, safety-net clinics, and/or with vulnerable populations isdesired. Special knowledge of primary care transformation tactics, suchas building blocks, panel management, team-based care, accessimprovement, etc. is desired.

Special Skills,

Licenses and

Certifications

Proven ability to apply improvement methodologies such as the Modelfor Improvement, Lean, or Six Sigma (PHC uses the Model forImprovement as the foundation for most of our QI work). Relevantcertifications desired. Understanding of improvement measurement andanalysis using run charts (trending data over time), and makingdecisions based on this data. Experience doing rapid-cycle testing(PDSAs). Valid California driver’s license and proof of currentautomobile insurance compliant with PHC policy are required tooperate a vehicle and travel for company business.

Performance

Based

Competencies

Strong written and oral communication skills. Good organization skillsto work on multiple projects simultaneously within established timeframes. Ability to plan, implement, and report on quality managementprojects, and hold peers and superiors accountable to projectdeliverables and timelines. Excellent interpersonal skills tocommunicate with PHC provider network and different PHCdepartments. Ability to teach and coach diverse health care staff onquality improvement and practice transformation. Ability to leadinteractive, skills-based training. Skilled at facilitation, consensusbuilding, and identification of concrete action steps.

Work Environment

And Physical

Demands

More than 50% of work time is spent in front of a computer monitor.Periodic travel to provider locations and in-person meetings is required.When necessary, the ability to lift, carry, or move manuals and reports,weighing up to 25 lbs. Must be able to work in a fast pacedenvironment and maintain courtesy and composure when dealing withinternal and external customers.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$ 91,163.24 - $ 118,514.23

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.