Bank in Manhattan is seeking an experienced IT Help Desk Support Associate. The ideal candidate will have a minimum of 2 years’ experience in server and desktop support.

The IT Help Support Desk Associate will resolve simple and complex technical problems, including hardware, operating system, and bank specific applications. You will ensure optimal use of our hardware and software technologies, enhancing system performance and applications upgrade, and securing data.

Responsibilities:

• Advise on IT equipment upgrades.
• Provide outstanding customer service and support to internal customers.
• Provide 2nd-level support for senior-level employees.
• Manage the development, testing, and support of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability.
• Review vulnerability reports daily and resolves reported issues through patching.
• Build and update software packages through Microsoft SCCM
• Utilize troubleshooting tools to identify, resolve or dispatch customer service issues effectively.
• Follow up with vendors and users to ensure the completed resolution of issues
• Process trouble calls, installation, and work orders according to departmental policies and procedures.
• Train computer users as necessary.
• Keep and update hardware and software inventory.
• Prepare monthly user and system reports.
• Run diagnostic programs to resolve problems.
• Log all help desk interactions and administer help desk software
• Stay current with system information, changes, and updates.
• Identify and escalate situations requiring urgent attention.
• Monitor all Carver’s applications and ATMs network.
• Assist with team-wide projects and initiatives.
• Analyze and evaluate systems and provide recommendations and solutions.

Requirements:

• Associate Degree or equivalent experience
• Exceptional interpersonal and communication skills
• Windows 10 and 11 Experience
• O365
• Ability to work in a fast-paced, deadline-driven environment

Experience:

• 2 years’ experience in server and desktop support.
• Solid hardware and software PC skills (OS and applications).
• Knowledge of numerous desktop applications and OS platforms such as Windows, O365, Microsoft Azure, Microsoft Active Directory, Microsoft SCCM, VMWare, and other systems.
• Proven advanced ability to troubleshoot end-user functional (“how to”) and general technical questions and document related problems and software issues.
• Advanced ability to focus on, absorb and analyze a high level of detail in tickets, statistics, project plans, and general reports.
• Knowledge of problem tracking and call management, plus general network security, anti-virus/anti-spam, Trend, and other messaging security.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10027: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Help Desk Support: 2 years (Required)

Work Location: One location