Our nursing staff are the heart and soul of Fenway Health. Every day, they work tirelessly to ensure that our patients receive compassionate, high-quality care. We are currently seeking Medical Assistants to join our team of mission-driven nurses at our outpatient community health center. As a Medical Assistant, you will provide direct patient care, support for medical providers, and administrative support for other clinic functions to ensure our patients receive the highest quality care.

Please be advised that this position will be located at our South End location at 142 Berkley Street until sometime between (or by) July - Aug 2024, at which time our operations, including all staff at the South End location, will be moved to our headquarters at 1340 Boylston Street. We expect that the essential job duties and the scope of this position will remain unchanged.

Representative Duties:

Provides direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic

• Organizes and prepares patient visits including patient summary sheets, labels, and huddle sheets for daily clinic
• Prepares exam rooms for the patient encounter; restocks, and cleans as necessary
• Calls patients from the lobby into the exam room using two patient identifiers and using proper pronouns
• Obtains chief complaint, vital signs, allergies, surveys, screenings, and consent forms from patient
• Prepares office visit note and documents vital signs in CPS
• Assists with patient care under the direction of the medical provider, RN or LPN
• Assists with care coordination for individual patients and panels of patients under the direction of the provider, RN or LPN via phone call, email and/or letters
• Administers all CLIA waived lab tests and medical tests (e.g. EKG, Spirometry UA, HCG, rapid HIV, PPD administration) and procedures (e.g. ear lavage) as per protocol and medical provider orders.
• Assists with the collection and transport of lab samples.
• Demonstrates competency in mailings, sorting of mail, filing, faxing, e-faxing and other duties to support administrative office needs
• Participates in Patient-Centered Medical Home (PCMH) by reviewing patient charts for health screenings due
• Understands and maintains standard precautions in all clinical activities, uses PPE appropriately
• Chaperones patients as needed during physical/pelvic exams
• Coordinates in-clinic services between client services, the lab, providers, MAs, and nurses to assist with timely and smooth patient flow
• Demonstrates teamwork and works to build cohesive, professional relationships with all Fenway Health employees and patients
• Performs phlebotomy if deemed competent
• Administers vaccines if eligible by states guidelines
• Provides clinical support for walk-in patients
• Assists in emergencies as trained, calls for outside help or transport as directed

Effectively maintains medical supply stock, medication supply stock, equipment in working order and cleanliness of clinic

• Maintains equipment in good working order, and notifies supervisor of broken equipment. Notifies supervisor of needed equipment or tools including suggestions for improvements in supplies
• Removes broken equipment from service, labels it appropriately and notifies supervisor of issue with the item.
• Cleans, organizes and exam rooms, supply closets, utility rooms between patient visits as needed throughout the day
• Disinfects exam rooms and equipment daily and after contamination exposure with appropriate cleaning agent
• Conducts weekly inventory, restocks, and rotates the stock to prevent expired stock/shortages
• Informs person responsible for ordering supplies when stock is below PAR level
• Identifies and disposes of expired medical stock appropriately
• Maintains room cleaning logs
• Checks and records daily refrigerator/freezer temperature and daily room temperature. Properly notifies supervisor if any temperature is out of range
• Ensures CLIA waived testing controls are completed monthly or as needed according to policy and procedures. Ensures CLIA waived testing is adequately stocked

Provides phone and clerical support for general patient inquiries and outreach

• Coordinates and provides reminders for visits, testing, and procedures
• Clearly documents all phone calls and interactions with patients as well as attempts to contact patients in a timely manner
• Informs and follows up with responsible provider in regards to communication with patients
• Responds to flags and requests from members of the team in a timely fashion
• Obtains medical record release (ROI) from patient/legal guardian as appropriate
• May assist patients with scheduling appointments for primary care and specialty services

Effectively communicates with patients, co-workers on the Nursing team and across departments

• Demonstrates competency in CPS and Microsoft Outlook, and other electronic communication
• Meets with the assigned provider to review upcoming appointments (daily huddle)
• Identifies abnormal vital signs and CLIA tests that require immediate intervention and promptly notifies a provider or supervisor.
• Attends and participates in mandatory regularly scheduled general staff meetings as well as nursing meetings
• Assists in training other employees in the nursing and medical support departments
• Manages incoming and outgoing faxes via Outlook in a timely manner.
• Adheres to the principles of patient confidentiality. Documentation with patient information is disposed of in shredding bins, ensures that protected information is held in secure areas and conversations about patients are not overheard.
• Informs supervisor of training needs

Performs related duties, as assigned.

• Minimum of a High School Diploma/GED
• Proficiency in written and spoken English.
• Successful completion of a Medical Assistant or EMT Program
• Current CPR Certification
• Ability to work as a team member
• Demonstrates a professional appearance, demeanor, and deportment as befitting a health care professional in an ambulatory care setting.
• Understands and is familiar with basic medical terminology
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

• CMA or RMA
• Experience working with an ethnically, culturally, racially and gender diverse staff and patients

Working Conditions and Physical Effort:

• Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure
• Ability to work in a busy community health center. Long hours (up to 12 hours) are sometimes required.
• Work may involve exposure to loud noise, strong odors, and emotionally labile individuals
• Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds, Assisting with mobility-impaired patients, and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help
• May work with body fluids and tissues, and could be exposed to pathogens and will require safety training
• Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
• Location of work and specific duties may change in response to clinic needs