Job Description:

• Data entry. Updating fields such as name, address, account numbers, Auction ID’s, price, and much more
• Process and enter transportation orders via computer application
• Follow up to ensure orders are correctly submitted. Update incorrect or deficient information and/or data
• Create spreadsheets or organize existing data to track important customer orders.
• Handle inbound and outbound phone calls to customers.
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.
• Professionally note and document orders to communicate between systems and external clients.
• Clear order enrichment failures
• Perform other tasks and duties as directed by the department manager or Supervisor.

Job Requirements:

Candidate must have stable internet connection with required bandwidth.

• Accurate typing and data entry skills.
• Able to manage multiple tasks in a fast-paced environment.
• Highly adaptable to process and system changes.
• Must be detail oriented with good judgment and problem-solving skills.
• Effective time management and self-starter.
• Able to initiate and manage a mixture of outbound and inbound calls, emails and SMS.
• Strong knowledge of Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Able to demonstrate empathy and de-escalate frustrated clients and vendors
• Transportation or general automotive experience a plus.
• Must be persistent to obtain all info to confirm order requirements.

Job Types: Full-time, Temporary, Contract

Pay: $16.00 per hour

Benefits:

• Health insurance

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Automotive: 1 year (Preferred)

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person