Welcome to cultivating a life well-lived. We are the direct-to-consumer destination for plants and biophilic design. At The Sill, our mission is to bring life to people and people to life, which includes fostering an environment of inclusion, resilience and growth for all.

We’re looking for a Shopkeeper to join our growing team. As a Shopkeeper you are a plant-impassioned and team-oriented individual who has a balance of retail, customer service experience and novice plant knowledge. You love to meet plant enthusiasts and offer styling and care advice, patiently teaching plant novices about all of the amazing things The Sill has to offer. You thrive in fast paced environments and have the ability to maintain a positive, resilient attitude in the face of ambiguity, growth, and change. You are a team-player who has a strong desire to meet your goals while providing a positive customer experience.

Location:

This role will be located in Bethesda, Maryland (Bethesda Row).

Reporting:

This role reports to the Shop Manager.

Areas of Responsibility:

• Display The Sill's values, “Culture of Yes”, the brand history and mission in your interactions with customers and teammates

• Engage & greet all customers with a focus on suggestive selling. Be an active contributor in meeting daily and weekly shop sales (KPI) goals
• Liaise between customers and Customer Service teams when necessary, using proper company communication channels and navigating through difficult customer situations with ease
• Encourage community engagement and customer retention through use of shop social media, customer satisfaction surveys, driving email capture and customer loyalty initiatives
• Act as a “plant expert” in shop, building a holistic knowledge of The Sill’s product line and developing a working knowledge of all of The Sill’s plants and plant care
• Assist with in shop events, community initiatives, and workshops as scheduled
• Assist with daily plant care maintenance, shop deliveries, visual merchandising, cleaning/maintenance, and inventory handling tasks as scheduled
• Navigate various training materials, standard operating procedures (SOP’s), and daily operational systems with accuracy (Instagram, Gmail account, phone, local delivery platforms, Asana, Slack, etc), processing orders and receiving/responding to inter-company communication as needed
• Participate in company trainings and assist with training and shadowing of new hires as scheduled
• Develop expertise in operating the point of sale system (Shopify), handling all transactions accurately, and navigate basic troubleshooting
• Accurately open and close the shop as an effective and responsible Keyholder