Description

Parkwell

Parkwell is proud to be a 2023 Top Workplace as determined by an employee feedback survey and recognized by the Denver Post. We are a values driven company that prides itself on phenomenal culture and putting people at the center of what we do. We will continue to provide more opportunities and growth for our people and we hope you will join our team so you can join us in this endeavor!

Position Summary

As the Valet Supervisor, you will be responsible for leading a team and effectively running your shift to ensure a great experience for all customers parking/ visiting your location. Maintain positive customer and client interactions while maintaining an agreeable, helpful attitude.

Schedule

Parkwell is searching for a full time Valet Lead Supervisor. Shifts are 8 hours long and can include mornings, evenings, weekends, and holidays.

Position Requirements

• Must be 20 years old
• Must be able to run as required by business demand 
• Must be able to stand for an 8-hour shift
• Successful completion of a criminal and motor vehicle background check
• Valid Driver’s License

Customer and Client Service Duties and Responsibilities:

• Lead all aspects of the valet operation
• Greet every customer you encounter with warm and friendly greeting
• Be able to anticipate guests needs and offer to assistance every/any customer in the service zone
• Motivate and lead staff in promoting teamwork and a customer service environment
• Ensure team members deliver top notch experiences to any and all guests
• Thoroughly and efficiently explain the valet process
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer – learn the names and key people at each site (property managers, engineers, janitorial, security, etc)
• Professionally and thoughtfully address guest needs, including service failures
• Report immediately to management any issues related to customer or client experience.
• Must be able to accurately verify, collect, and record revenue

Safety and Security Duties and Responsibilities:

• Lead and direct the team to safely park and retrieve guest cars in an efficient manner.
• Coach and train team members on Parkwell safety procedures
• Abides by all Parkwell safety standards and training of standards to team members
• Secure keys in locked podium/key box
• Verifies ownership of vehicles – keys for claim check
• Be able to perform and stay organized under stress
• Maintain a high level of integrity in regard to guest’s vehicles and personal possessions
• Knows how to appropriately initiate the claims process for guests
• Reports all incidents immediately to supervisor or manager

Other Duties and Responsibilities:

• You will be asked from time to time to perform other duties not listed in this description. The expectation is that you are flexible and open-minded to these assignments.

Qualifications