Reports to: General Manager

Department: Wichita, Kansas

WHAT WE ARE HUNGRY FOR

Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy.

KNOWLEDGE AND RESPONSIBILITIES

• Work with a high sense of urgency, honesty, integrity, and as efficiently as possible.
• Assisting guests when needed
• Efficient with POS systems
• Openness to learn about our quality products, specialty menu items and coffee
• Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!
• Understanding the guest is the center of it all
• Educating guests on menu items and any special promotions
• Answering questions and assisting guests with order decisions and processes
• Knowing how to suggestively sell to enhance the guest experience and increasing sales
• Always happy to help! Our retailers want our guests and their fellow team members to feel comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive with every interaction are non-negotiables

WHAT YOU NEED TO HAVE

• 1-2 year of Retail, Customer Service and food handling experience.
• Minimum High School Diploma/GED or Some College.
• Positive and passionate attitude
• High sense of integrity and ownership
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• Basic math skills (add, subtract, multiply, divide).
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Able to lift up to 25 lbs.
• Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.