About us

Paretti Jaguar Land Rover is a premium Automotive Service Business in Metairie, LA. We are professional, innovative and customer-centric.

Paretti Jaguar Land Rover New Orleans is looking for a World Class, AUTOMOTIVE SERVICE ADVISOR to join our fast-paced growing team. Jaguar Land Rover is recognized as the standard in high quality, reliability, luxury, and value. Are you looking to work with the most recognizable brand in the world? At Paretti JLR, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to the communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organizations, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training

Duties:

- Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
- Serve as the liaison between the Customers (collecting accurate and relevant data) and Technicians (providing each with necessary updates); ensuring the customer's needs are understood by the Technician and the needs and recommended service/repairs are understood by the Customer.
- Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicle repairs
- Process payments and handle customer inquiries

Experience:

- At least 5 years of experience in a Luxury Dealership or Sales/Service Industry is required. Previous experience as a Service Advisor in an automotive or related industry is preferred
- Knowledge of Automotive Service Repair, Brake Repair, Diesel Engine Repair, Tire Service, Preventive Maintenance, Electrical Vehicles and Suspension Systems is required
- Great attitude with a high-energy, out-going personality with experience in developing relationships
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Can work in a fast-paced environment, organized and can manage time efficiently.

If you are a motivated individual with a passion for providing exceptional customer service and have 5 years experience in the automotive industry, we want to hear from you! Apply today to join our team as a Service Advisor.

Job Type: Full-time

Pay: $51,600.00 - $79,752.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 12 hour shift

Experience:

• Service Advisor: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person