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Position Title : Sales and Service Coordinator
Reports To : General Manager, Sales Manager, Operations Manager, or Office Manager
Category :
Location Name : Pardee Service Experts Heating and Air
Location Address : 1952 Belgrade Ave. Charleston, SC 29407
Pay : $18.00 - $23.00 an hour DOE
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Position Summary :
Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits.
Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems.
Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs.
Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Key Responsibilities :
When applicable, schedules Residential Sales Consultant to meet with technician at the customer’s home whose equipment is older for upgrade opportunity.
Informs General Manager and / or operations / office manager of issues / problems / concerns requiring their attention and action.
Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer.
Enters sales appointment details into appropriate system(s) to document lead. Updates sale appointment details in system(s) as necessary due to appointment cancellations / rescheduling.
Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms.
Ensure completed financing forms are sent to the financing vendor.
Updates the Residential Sales Consultant capacity in the Support Center portal to ensure up-to-date information on sales staff availability.
Based on the scheduled installation time, schedules follow-up referral call.
Maintains communication with the customer to ensure that the problem / issue is resolved to the customer’s satisfaction.
updates any lead errors; and checks Web Portal for messages
Qualifications :
H igh school diploma or equivalent with 2 years’ experience working in customer service or another customer-facing environment.
Prior experience dispatching is desirable.
Ability to communicate with a diverse customer population.
Last updated : 2024-05-06
Full Time
Business Services
$78k-104k (estimate)
05/08/2024
05/08/2024
pardee.com
PHILADELPHIA, PA
25 - 50
Private
CARLETON P ERDMAN
$5M - $10M
Business Services
The job skills required for Sales coordinator include Customer Service, Presentation, Time Management, Scheduling, Communicates Effectively, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales coordinator positions, which can be used as a reference in future career path planning. As a Sales coordinator, it can be promoted into senior positions as a Healthcare Sales/Marketing Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales coordinator. You can explore the career advancement for a Sales coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Sales Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Coordinator job description and responsibilities
Also, sales coordinators conduct regular meetings with sales representatives to review progress of the sales department and to chart a new path for the organization.
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A sales coordinator supports the sales team to ensure they have everything they need to accomplish their objectives.
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Sales coordinators have a similar role to an administrative assistant as they function more as someone who arranges the schedules of sales professionals.
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A sales coordinator provides any administrative support that the sales team may need.
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A sales coordinator will also communicate with other departments that a sales team might need.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Coordinator jobs
Don’t be afraid to close the deal.
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Learn Advanced Marketing Skills.
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Prior experience as a marketing coordinator or relevant role.
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Step 3: View the best colleges and universities for Sales Coordinator.