Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Technology Change Coordinator today with Parallon.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Technology Change Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Technology Change Coordinator plays a critical role in the advancement of the corporate Health Information Management (HIM) department’s strategic, operational, and quality goals. As the data landscape continues to evolve at a rapid pace, so too will the mechanics of transforming data into actionable deliverables; however, foundationally, this role will be part of a team responsible for delivery of analytics solutions that enhances HIM’s ability to monitor performance, solve problems and make timely decisions. Reporting to the Manager, Technology & Informatics, day-to-day activities will range from coordination of requests in the analytics pipeline, drafting criteria with stakeholders for project requests, and the creation of documentation around deliverables.

Governance & Managing Work

• Coordinates intake through deployment activities of analytics pipeline with HIM team members, IT BI, IT Data Science, IT Product Development, and other stakeholders
• Reviews incoming requests for completeness, follows up on needed information, and performs necessary research for requirements development
• Facilitates requirements elicitation sessions using various techniques with diverse internal and external stakeholders
• Translates analytics request into business/technical requirements that defines the scope and format of the deliverable
• Evaluates requirements and estimates time needed to complete deliverable
• Ensures request information stays up to date to support leadership prioritization
• Communicates routinely to Manager on any significant issues, status of projects, barriers and successes
• Navigates between competing priorities, perspectives, and needs from business partners – guides stakeholders towards the best “collective outcome

Analysis & Deliverables

• Actively facilitates traffic and organizes logistics of work products.
• Breaks down high level direction into tasks for implementation to best accomplish goals.
• Interpret data, analyze results and creates calculations using statistical techniques that identify trends and patterns in complex projects
• Performs ongoing monitoring and refinement of reports and dashboards
• Provides support to end-users for existing reports, dashboards, or other tools
• Creates written communication materials that effectively summarize findings and support recommendations
• Creates ad hoc reports and views on a frequent basis to assist management in understanding, researching and analyzing issues

Collaboration

• Responsible for collaborating with teams, communicating with stakeholders, and providing subject matter expertise in a fast paced environment
• Completes technology projects in collaboration with HIM department team members, IT BI, IT Data Science and other various roles to evaluate outcomes across enterprise
• Engages stakeholders to resolve issues with data transmission, or to coordinate changes in file layouts or file processing

Maintenance

• Assists in administration of HIM Business Intelligence (BI) reporting tools, sites, adhering to content publishing standards set forth by established governance bodies
• Handles and maintains confidential data sources
• Performs ongoing monitoring and refinement of reports, as assigned

Knowledge, Skills & Abilities

• Technical skills - demonstrates proficiency in Microsoft Office applications, SQL databases and query languages, and BI tools. Demonstrates understanding of statistical analysis techniques, big data tools, programming, software development lifecycle (SDLC), and data science terminologies and methodologies.
• Numeracy skills- demonstrates proficiency in statistical calculations, argumentation and logical thinking, interpreting mathematical information, relationships of numbers, and measurement used in analytics.
• Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or communication as a guide to belief and action.
• Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships.
• Adaptability – maintains effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Initiative – independently takes prompt proactive steps towards problem resolution.
• Effective Decision Making – able to gather facts, assess all perspectives and weigh different possibilities in order to influence positive outcomes.
• Managing conflict – deals effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time.
• Stress tolerance – maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Organization - proactively self-prioritizes assigned initiatives communicating challenges along the way.
• Communication - communicates clearly, proactively and concisely with all key stakeholders.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Works independently & collaborates in teams – is self-supporting; not needing to rely on others to complete assigned tasks while also being able to work in teams to accomplish initiatives.
• Facilitation – ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development.

Education

• Bachelor's degree in analytics, business analytics, statistics, computer science or related field required

Experience

• 2-3 years of experience managing agile projects.
• Experience with Atlassian tools such as Jira and Confluence required.
• Advanced Microsoft Excel proficiency required
• Analysis of healthcare related data preferred
• Experience using market BI tools such as Power BI, Tableau, MicroStrategy, QlikView, etc., a plus
• Management experience not a requirement

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technology Change Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.