The Nitty Gritty:

· Contract – 8months – W2 (no corp to corp)

· 100% Remote – must reside in Minnesota

Responsibilities:

· Main point of contact for Tier 2 support teams. Providing service to upgrades, major incidents, projects, and outages.

· Creates and documents processes and quality improvements using standard work documents and scripts.

· Responsible for providing technical advice, guidance, and informal training to end users.

· Supporting both hardware and software inquiries by phone, email, and web.

· Troubleshooting and restoring routine technical service and hardware issues by analyzing, identifying, and diagnosing.

· Follows established procedures and makes recommendations to ensure efficiency and future prevention.

· Works in a team setting, where open communication and sharing of information and assisting others is a responsibility of all team members.

Requirements:

· 5 years’ experience in Technical Help Desk role with escalated responsibilities.

· Hands on experience with IT hardware including varied peripherals such as printers, PC’s, laptops, etc.

· Windows 7 and Windows XP support

· Application Support experience with MS Office, McAfee, Altiris, and other applications.

· Knowledge of ITIL and experience working in an ITIL driven environment

· Experienced documenter with exceptional communication skills.

Preferred Certifications:

• CompTia A
• MOUS

Job Types: Full-time, Contract

Pay: $28.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Computer Hardware Support: 5 years (Required)
• Software Application Support: 5 years (Required)
• Escalated User Support/Help Desk: 3 years (Required)

License/Certification:

• CompTIA A (Preferred)
• Microsoft Office User Support(MOUS) (Preferred)

Location:

• Minnesota (Required)

Work Location: Remote