Position Description Summary:

The Utility Associate is responsible for daily execution of the Mission Statement and are responsible for delivering great and friendly guest experiences to ensure guests have a First Class Customer Service Experience. They prepare products according to operational and quality standards and maintain a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Duties and Responsibilities:

• Hold guests at highest priority and ensure each guest is highly satisfied with his/her experience.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand standards and systems.
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws.
• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas (sweeping, mopping and washing dishes)
• Ensure quality-adhere to recipe
• Able to learn and execute multiple tasks.
• Prepare all products following appropriate recipes and procedures.
• Other duties as assigned

Position Qualifications:

• Required: High school diploma or equivalent is desirable; Training from a culinary school will be an asset
• Good communication skills and the ability to work independently as well as with other team members
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• Able to operate restaurant equipment