Company Overview:
Join our dynamic team at Par 5 Resort, where hospitality meets excellence. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our front desk team, you will be at the forefront of this mission, welcoming guests with warmth and professionalism.

Position Overview:
We are seeking a dedicated and personable individual to join our team as a Hotel Front Desk Associate. The ideal candidate will be passionate about providing outstanding customer service, adept at multitasking, and possess excellent communication skills. This role requires attention to detail, the ability to handle various administrative tasks efficiently, and a commitment to ensuring guest satisfaction.

Responsibilities:

• Greet guests warmly and assist them with check-in and check-out procedures
• Answer phone calls and respond to inquiries in a courteous and timely manner
• Process reservations, cancellations, and modifications accurately
• Provide guests with information about hotel amenities, local attractions, and dining options
• Handle guest requests and complaints promptly and professionally
• Maintain a neat and organized front desk area
• Collaborate with other hotel departments to ensure seamless guest experiences
• Follow established procedures for cash handling and credit card transactions
• Uphold hotel policies and procedures to ensure guest safety and security
• Assist with administrative duties such as filing, photocopying, and data entry as needed

Qualifications:

• Previous experience in hospitality or customer service preferred
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and composed in fast-paced environments
• Proficiency in computer systems and software, including Google Sheets / Docs
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent required

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: No less than 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Work Location: In person