Big O Tires Store - Glenstone Ave., Springfield, 2020 N Glenstone Ave, Springfield, Missouri, United States of America Req #885Monday, April 8, 2024OverviewA Sales Consultant will be responsible for performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs.MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.ResponsibilitiesConsistently and courteously greet and thank each customer and provide fast and friendly customer servicePromote sales through explaining benefits of service and products to customersPerform vehicle inspections and print vehicle owners manual maintenance requirements and prioritize and promote needed products and services with customers and managementPerform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandiseExecute all company programs, policies, and proceduresAttend weekly store meetings to review safety issues, store policies, procedures, and product information changes as requiredMonitor customer service area and host waiting customersAssist in consistent opening and closing of location based on store hours of operationAssist Store Manager in all functions of inventory control including month end physical inventoryAssist in the completion of any necessary reports including the tracking and monitoring of daily sales and gross profitAssist management with the organizing, documenting, and processing of all adjustmentsAssist with merchandising, advertising, and promotions to effectively market productAttend weekly store meetings to review safety issues, store policies, procedures, and product information changes as requiredPrepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire salesConduct efficient and accurate sales transactionsNotify supervisor of any sales, cash or operating discrepanciesManage ticket average and profitability, and assist store manager in meeting company expectationsMaintain the appearance of the facilities and protect the assets of the companyBuild effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customersEnsure equipment maintenance schedules are maintainedHandle complaints courteously and efficiently per company policyMaintain a clean environment, using company guidelinesMaintain internal and external store appearance to comply with Big O Tires standardsUtilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectationsAdhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operationsFollow posted work schedule and adhere to proper clocking procedures to accurately reflect hours workedMaintain timely and professional communication with management, employees, vendors and customersKeep supervisor informed of any maintenance problems and/or any issues that need attentionAssist in the proper training of new employees as neededClean facilities, tools and equipment; and stock shelvesComplete all required training in a timely mannerOther duties as assignedJob Requirements18 years of age or olderAvailability to work holidays, weekends, and after regular business hours as neededReliable transportation to workAbility to learn new concepts and use technical materialsAbility to consistently operate a computer and other office productivity machineryCapability to safely operate automatic and manual transmission vehiclesAbility to exchange accurate information with customersWillingness to work with hazardous materialsAbility to consistently work in outdoor weather conditionsWillingness to comply with Personal Protection Equipment (PPE) regulationsVision, hearing, speech, and the ability to detect odors is essentialAbility to remain in a stationary position (standing and/or driving) for up to nine hours per shiftAbility to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 poundsAbility to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background checkLegal authorization to work in the United States of AmericaPreferred SkillsHigh school diploma or GED equivalentOne year or more of experience in an automotive shop environmentValid drivers licenseReadiness to work both independently and in a team environmentCapability to work at a fast paceEnthusiastic personalityAbility to prioritize and plan work activities using time efficientlyManagement of multiple tasks and projectsAbility to perform detail work with accuracyABOUT MFA PETROLEUM COMPANYMFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.BENEFITSOur benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.OUR CULTUREThe core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.Put Customers FirstRespect Everyone Demonstrate high regard or show special attention to customers, coworkers, vendors everyone you come in contact with.Provide Excellent Service Go the extra mile to ensure our customers are happy and satisfied with our products and services.Deliver on Your Promises Do what you say you are going to do, when you say you are going to do it. Every time.Give Your Best Always give your best effort and seek to improve every day.Never Settle Settling can lead to compromising on effort and quality of work. Find a way forward and dont settle for It cant be done.Work Passionately Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.Lead by ExampleDo the Right Thing When we let honesty and integrity be our guide, we will always be headed in the right direction.Take Ownership Each of us must be accountable for ourselves, our colleagues, our customers and our company.Act with Empathy When we recognize and understand each others challenges, we communicate better and grow stronger as a team.GROWTH & DEVELOPMENTWe believe theres always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.Big O Tires Store - Glenstone Ave., Springfield, 2020 N Glenstone Ave, Springfield, Missouri, United States of America#J-18808-Ljbffr

by Jobble