Client Care Coordinator AM – Emergency (ER) – Encinitas, CA

We are a transformative veterinary hospital that offers an elevated level of care to both our patients (fur babies) and caregivers (clients). At Papaya Veterinary Care, our mission is to disrupt the current standard that falls short in providing thorough, available, and continuous care. We take pride in providing brand new state-of-the-art facilities, medical care led by experienced doctors, and a team of passionate technicians dedicated to delivering the highest level of care possible. By providing a positive and healthy work culture for our staff, we can commit to creating an exceptional and uplifting experience for all our clients, patients, and employees.  

Our emergency hospital is not far from the gorgeous Encinitas coastline. Our hospital is roughly 3000 square feet, plenty of treatment tables, exam rooms, surgical room, and a break room for staff to put up their feet. We share a common passion for animals and thrive in a collaborative environment. If you are looking for an elevated experience in Veterinary Care, you have come to the right place!  

Duties and Responsibilities:

• Provide outstanding client communication and education.
• Give and receive feedback in real time.
• Maintain safe, clean environments.
• Adaptability to an ever-changing environment, where urgent or emergent cases will be taken as they arrive.
• Provide empathetic and helpful interaction to clients, vendors, peers, and managers.
• Have sound judgement regarding prioritization, next steps and in communication with clients, vendors, and peers.
• Function independently and with a team.
• Advocate for the patient while providing exceptional comfort and client service.
• Take initiative.
• Other duties as assigned.

Requirements:

• Minimum of 1 year customer service
• Minimum of 1 year veterinary experience (Preferred)
• Willing and able to work in an ever-changing environment
• Resilience
• Responsibility

Benefits

• 401(K) match – 100% of up to 4% of salary
• Working in brand new facility with state-of-the-art equipment
• Employer sponsored medical and life insurance
• Dental and vision insurance
• Paid Time Off
• Pet Care Discount

Employment is “at will”

Job Type: Part-time

Salary: $20.00 - $22.00 per hour

Schedule: 8am-4:30pm (32 hours)

Education: High school or equivalent (Required)

Work Location: In person