Shift Leader

The Shift Leader supervises

shifts and / or work areas in the operation of a Papa John’s restaurant to ensure

high quality products and customer service are delivered to ensure restaurant

profitability. Other responsibilities include the management of operations

systems. Ensure compliance with all federal, state and local laws and ethical

business practices.

Responsibilities

Adheres to guidelines, techniques and

expectations for each station including, but not limited to, dough

management, accuracy and proper portioning. Performs assigned work station

duties such as making quality products, follows all product preparations

procedures and maintains established product holding times. Consistently

contributes to achieving the Company’s product goal. Commits to meeting

the needs and expectations of the restaurant’s customers, minimizes

customer complaints and responds appropriately to customer needs. Follows

all policies and procedures as outlined in our TM handbook including, but

not limited to, image (including car topper for delivery drivers),

attendance, safety and security.

Exemplifies and exhibits the Core Values,

maintains a positive attitude, works well with others and is flexible and

adaptable to change.

Ensures adequate shift coverage for

restaurant. Provides immediate feedback and corrects problems when

identified. Maintains product quality, customer service, and performance

responsibilities (such as MCE readiness, food / labor costs, restaurant

cleanliness, etc.) within acceptable standards, follows all policies and

procedures related to shift management.

Contribute to profit goals by ensuring they

stay within company guidelines and target goals by accurately utilizing

the FOCUS System. Execute cash management duties. Assist in the management

of adequate inventory levels using the company’s systems and guidelines to

minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe / Local or State Food Service

Certification preferred

Previous restaurant shift lead experience

preferred

Skills : Cash management; planning

and organization; effective communication

Last updated : 2024-04-27