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Description
Ability to prioritize calls and leverage appropriate workforce.
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
Respond to customer difficulties with billing and service.
Communicate work orders, messages, or information to or from supervisors, or technicians.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
Respond and review calls taken by call center.
Obtain COD information and notify credit to send an application for credit approval to new customers
Additional responsibilities as assigned.
Requirements
High school diploma/GED: associate degree preferred
0-5 years of related experience and/or training; or equivalent combination of education and experience
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite
Strong organizational, time management skills, and high attention to detail
Flexibility to work outside normal working hours, as required.
Working knowledge of refrigeration/HVAC a plus
High level of professionalism and diplomacy
Superior customer service skills
Excellent telephone and communication skills with ability to handle high volume of calls
Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
Work effectively in diverse team environment
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.Full Time
Wholesale
$44k-60k (estimate)
03/27/2024
04/21/2024
na.panasonic.com
CALEXICO, CA
50 - 100
1978
MIGUEL MORENO
$10M - $50M
Wholesale
The job skills required for Dispatcher include Customer Service, Microsoft Office, Communication Skills, Time Management, Attention to Detail, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.