Description

Looking for your forever 'nursing home'? We offer our nursing family a work life balance and supportive team in each of our clinics that makes PALMS culture our greatest benefit. Besides a Monday through Friday set schedule and a rich PTO plan, we treat every employee like Family. Feel the difference, apply today.

We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to residents of 7 counties via our 13 offices in North Florida.

PERKS:

•  Work a Monday through Friday schedule from 8am - 5pm.
•  Enjoy 12 PAID Holidays including your Birthday.
•  Family focused company values for work/life balance
•  20 days of PTO per year.
•  Pay increase after initial 90 days of employment,
•  Low-cost Palms office visits and Palms Pharmacy prescriptions for employees and dependents. 

Position Summary

The Dental Patient Advocates Coordinator is responsible for all management and front desk administration duties, including but not limited to greeting guests, answering telephones, scheduling patients and payment collection.

Description of Primary Responsibilities

1. Responsible for customer service
2. Provide necessary customer and support services to patients of Palms Medical Group (PMG) within his/her field of training in accordance with stated policies and procedures of PMG.
3. Smile, welcome, and assist the patient upon their entry into the PMG clinic.
4. Answer, screen and route telephone calls in a polite and professional manner.
5. Answer the telephone within three (3) rings.
6. Efficiently operate a multiline telephone. 
7. Know all PMG departments and services.
8. Responsible for patient check in
9. Obtain accurate patient information with the appropriate signatures – demographics, insurance, consent and medical history forms.
10. Be able to verify patient insurance online.
11. Maintain knowledge of accepted insurance including deductibles, premiums, and provider charges.
12. Accurately and proficiently enter data into NextGen EPM and EDR
13. Maintain efficient patient flow with regard to front desk and clinic operations.
14. Know how to schedule an appointment.
15. Assure patients, visitors and vendors are announced and routed to the appropriate departments.
16. Maintain orderly and professional work areas.
17. Maintain encounter logs.
18. Understand, articulate and sign the patient up for the sliding fee scale.
19. Understand the philosophy and functionality of open access scheduling. 
20. Responsible for patient check out
21. Greet and communicate with patients in a professional and courteous manner.
22. Collect patient encounter form.
23. Verify the procedure and diagnosis code.
24. Collect charges for services delivered.
25. Collect on patient’s outstanding balance.
26. Accurately perform end-of-day activities, including but not limited to; assuring all encounters are accounted for, reconciling cash drawer, reconciling charges, submitting reconciled balance sheet, deposits and encounters to the Finance Department each day, and maintaining encounter and cash flow logs.
27. Responsible for administrative duties 
28. Read and adhere to the Front Desk Policy Manual and Dental Policy Manual
29. Check emails at least twice daily.
30. Travel, at least weekly, to each office to ensure consistent operations.
31. Navigate NextGen proficiently.
32. Address internal patient referrals within 14 days
33. Oversee the daily front desk activities: employee schedules, work flow and documentation.
34. Review, edit and submit employee time cards to Human Resources.
35. Grant employee leave in accordance with PMG policy and staffing considerations.
36. Direct patient complaints and grievances to the VP of Business Continuity & Client Relations. 
37. Be responsible for assuring the provider’s templates are used appropriately by auditing provider schedules biweekly.
38. Participate in QA/QI and other meetings as directed by the EVP of Patient Services.
39. Assist the Executive VP of Patient Services with medical data collection for UDS and grant applications. 
40. Assist with audits and surveys as directed by the EVP of Patient Services.
41. Perform any other duty assigned by the EVP of Patient Services or CEO to improve the efficiency of PMG.

Requirements

Description of Primary Attributes

General Development:

1. Must be organized, a self-starter and detailed oriented
2. Job duties require the ability to work independently and as part of a team
3. Expected to multitask 
4. Expected to train, mentor and coach patient advocate staff
5. Expected to stay at clinic until the last patient leaves
6. Expected to travel and cover other sites during patient advocate absences

Professional & Technical Knowledge:

• 1. Employee will have a Working Knowledge of the following office equipment:
• Multiline Telephone
• Copier
• Computer
• Scanner
• Fax Machine
• Calculator
• 2. Employee will be expected to navigate and operate Microsoft Office suite products, including Word and Excel 

Licenses & Certifications:

1. High School Diploma or Equivalent
2. Prefer prior customer service experience and cash handling responsibility
3. Two (2) years’ experience in a supervisory role 

Communications Skills:

1. Effectively communicates complex and/or technical information to co-workers, patients and/or vendors

Physical/Mental/Emotional Demands:

• Standing for long periods of time
• Sitting for long periods of time
• Viewing a computer monitor for long periods of time
• Bending
• Stretching / Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Reading forms / Instructions / Patients Charts 
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
• Exposure to potentially violent / irate patients
• Health / Safety Consideration of Position
• Exposure to chemical infectious / contagious illness
• Exposure to chemical and inhalation of antibiotics during reconstitution
• Exposure to X-Ray radiation 
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws