Description

*THIS IS NOT A REMOTE POSITION*

The hours for this position is 9am to 6pm or 10am to 7pm, Monday, Wednesday, and Friday. On Tuesday and Thursday, the hours can be 8am to 5pm.

Position Summary

The CMA/LPN/RN Telehealth is a multi-skilled health professional who works in cooperation with other health care professionals to provide quality health care to the patient.

Description of Primary Responsibilities

1) Responsible for patient care

a) Provide necessary medical services to patients of Palms Medical Group (PMG) within his/her scope of practice in accordance with stated policies, procedures and protocols of PMG.

b) Maintain the Electronic Health Record with up-to-date documentation of services provided.

c) Provide counseling within scope of practice, reinforce education provided to patients by the provider or Clinical Nurse Educator, and administer patient educational materials as directed by PMG providers.

d) Triage nurse visits and return phone calls to patients and vendors while maintaining communication within scope of practice.

e) Participate in training programs, educational sessions, etc. as directed by the Clinical Nurse Educator.

2) Responsible for inventory management

a) Maintain knowledge of inventory procedures and submit any order requests to the VP of Business Continuity & Client Relations and designated Clinical Care Coordinator.

b) Restock examination rooms, lab and clinical supplies as needed.

c) Maintain orderly and professional work areas.

d) Maintain knowledge of Vaccines for Children processes.

3) Responsible for after hour nurse duties

a) Communicate with patients in a professional and courteous manner.

b) Document and update the patients EHR as soon as possible (no later than the next business day) following the telephone communication.

c) Task and inform the appropriate provider of the communication.

d) Will be expected to provide and use personal cell phone during on-call duties.

e) Inform supervisor when starting and completing scheduled on-call duties.

4) Responsible for administrative duties

a) Read and adhere the Clinical Policy Manual.

b) Participate in QA, QI and other meetings and/or activities as directed by the Regional Manager or VP of Practice Management.

c) Assist the Regional Manager and/or VP of Practice Management and/or with data collection as necessary.

d) Perform any other duty assigned by the Clinical Care Coordinator, Regional Manager or VP of Practice Management or CEO to improve the efficiency of PMG.

Requirements

Description of Primary Attributes

General Development:

1) Must be organized, a self-motivated and detailed oriented.

2) Job duties require the ability to work both independently and as part of a team.

3) Exhibit competence working with both pediatric and adult patients.

4) May be expected to travel to and provide coverage for other PMG clinics during nursing staff absences.

Professional & Technical Knowledge:

1) Employee will exhibit competency when utilizing the following equipment:

• ECG
• PFT
• In-house hemoglobin
• Lab centrifuge
• AED
• Autoclave
• Vital Sign Machine
• Nebulizer and accessories
• Blood Glucose
• INR
• In-house hemoglobin A1c
• Oxygen tanks and accessories
• Any other equipment listed on job competencies

1) Employee will comply with job competencies and skill check-offs as part of the annual evaluation.

2) Employee will be expected to navigate and operate Microsoft Office suite products, including Word, Excel and PowerPoint.

3) Employee will meet Continuing Education Requirement for his/her certifications and licensures as per Florida State Statutes and/or board of authority.

Licenses & Certifications:

1) High School Diploma or Equivalent

2) Graduate of an accredited LPN/RN program

3) Current CMA Certificate or LPN/RN license in the State of Florida

4) Minimum of one (1) year LPN experience in Primary Care setting preferred.

5) Current BLS (basic life support) Certification

Communications Skills:

1) Effectively communicates complex and/or technical information to co-workers, patients and/or vendors.

Physical/Mental/Emotional Demands:

• Standing for long periods of time
• Sitting for long periods of time
• Viewing a computer monitor for long periods of time
• Bending
• Stretching / Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Reading forms / Instructions / Patients Charts
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
• Exposure to potentially violent / irate patients
• Health / Safety Consideration of Position
• Exposure to chemical infectious / contagious illness
• Exposure to chemical and inhalation of antibiotics during reconstitution
• Exposure to X-Ray radiation
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws