Palmetto Goodwill has been making a difference in our community for over 40 years, growing from one store in downtown Charleston in 1979 to 33 retail stores across 18 counties throughout lower South Carolina. Palmetto Goodwill’s mission—“changing lives by providing equitable access to training, education and employment”—is more relevant than ever before. Palmetto Goodwill achieves this mission through generous support from donors and shoppers. Each year, Palmetto Goodwill’s programs and operations place thousands of community members in jobs and keep millions of pounds of reusable goods out of South Carolina landfills.

In addition to its Retail Stores, Palmetto Goodwill operates Career Opportunity Centers and federal contract sites—on which over 75% of team members have a disability—and in total, employs more than 1,400 people across its Donated Goods Retail, Contracts, Support, and Mission divisions. Throughout this “One Goodwill,” team members drive an Amazing Customer Experience—“ACE”—culture every day with each other and those we serve. Palmetto Goodwill has also launched Palmetto Excel, the first adult high school of its kind in South Carolina, an “I-CAN” Re-Entry employment program for people involved in the justice system, and a Prosperity Platform to ensure that every team member has the support necessary to pursue their dreams. Every day, we work toward a common vision: every member of our community has the opportunity to thrive!

Our organization is looking for a Software Administration Manager (Human Capital Management System) to join our team. A successful candidate will be responsible for the management, maintenance, support, and development of Palmetto Goodwill’s Human Capital Management System. This integrated system provides information, reports, and analytics to support a wide variety of business and compliance needs. Responsibilities include building, designing, and implementing modules, as well as data management, report support, compliance, analytics, training, build, design and implementation, and continual process improvement. Provides recommendations and suggestions to increase utilization, functionality, and efficiency to support organization goals. Develops and implements training materials and SOPs for end users, team members, and business unit leaders. Works closely with Human Resources, Finance, Payroll, IT, and Division/Department leaders across the organization. Works with Human Resource and Finance teams to assess practices and procedures, ensure data alignment across system components, proper maintenance of security and access levels, confidentiality, and compliance reporting.

Responsibilities:

• Supports the development and maintenance of the organization’s ADP software platform. Assists in the review, testing and implementation of modules, enhancements, upgrades, and ongoing development.
• Collaborates with functional and technical staff. Builds and maintains an end-user matrix to provide appropriate and accurate system access across the organization.
• Maintains system data, validation tables, system structure, etc. Maintains data integrity and confidentiality for applicants, team members and company information.
• Monitors workflow setup and adjusts programming as needed to ensure appropriate notifications.
• Ensures reporting capabilities support organizational needs; develops and implements training materials for standard and ad hoc reports; provides training to end users.
• Troubleshoots and works directly with third-party software support to find resolutions in a timely manner.
• Completes annual compliance reporting to include Applicant Tracking, Affirmative Action Plans, EEO-1, Vets 4212, etc. Validates and completes WOTC sec. 2 for all new hires. Responsible for providing accurate reporting to support other state, federal, program, and audit reporting to meet state, federal, regulatory, compliance and organizational needs. Supports the maintenance of business-related metrics.
• Develops a variety of SOPs, procedures, guides, manuals and instructional tools for end user training and support. Acts as point of contact for system related questions. Provides training for team leaders on system use, functionality, and ongoing developments.
• Trains new users on system access, processes, and functionality.
• Builds forms and templates as needed. Uploads documents, information, training materials, policies, procedures, etc. for access.
• Researches and correctly resolves data and reporting discrepancies. Elevates unresolved issues to the appropriate personnel.
• Maintains appropriate data connectivity between recruitment and OFCCP dedicated outreach provider. Maintains the same as needed for other business supporting partners and identified needs. Serves as key liaison with third parties and other stakeholders.
• Trains and supports system and end users on HR related software processes to include recruitment and onboarding, new hire processing, workflow notifications, reporting, analytics, performance management, and team member self-service.
• Explores new ways to harness HCM capabilities, improved workflows, and increase efficiencies. Identifies and communicates opportunities for improvements, streamlining, and improved efficiency.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other Regulatory standards.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience working with ADP Workforce Now?
• Do you have experience developing system-based training materials?

Experience:

• HRI/HCM System Analytics: 3 years (Required)

Work Location: In person