Palmer Staffing is seeking candidates for long term, possible temp to hire positions with an agency in DC as a Document Management Analyst (DMA) – Customer Service rep. Candidates will work in the office, Monday through Friday.

Candidates must be able to pass a criminal background check and credit check to obtain a Public Trust clearance which takes about 6-8 weeks to complete. Selected candidates will need to provide an Equifax credit report. In person interviews will take place in DC.

Status: Temp-to-Hire

Salary: $23-26/hour DOE

What You'll Do:

• Superior customer service to claimants, authorized representatives, attorneys, and the general public who contact the VCF regarding the all-inclusive claims process in multiple languages.
• Proactively provide support to any caller requesting assistance on the claim process including but not limited to: filing a claim, general information on the VCF, review and explanation of VCF policy, claim status/processing, request for hard copy forms, verbal registrations and technical assistance using the online claims system.
• Act as subject matter expert on the claimant portal, working with the Claims Management System (CMS) team to conduct UAT and other testing as needed.

Document each contact from claimant or authorized representative in CMS in accordance with established SOPs.

• Review pending claims for issues in supporting documentation and proactively resolve claim discrepancies identified in the claim handling process via phone or outgoing mail.
• Outreach on a weekly basis based on the needs of the project to provide proactive claim discrepancy support.
• Handle special projects and administrative support to Claim Review Attorneys, Special Masters Office and other VCF teams.

Exercises sound judgment in escalating inquiries to the Supervisor when necessary.

• Serve as POC responsible for the completion of various requests and tasks, including (but not limited to): Expedite claim requests and tracking, Attorney Removal, MCN Resolutions, Verbal Change of Address, Verbal Registration, User Delegation, Payment Outreach, Pro Bono Clinic Screening, Incomplete Claim Form Outreach,
• Return to Sender, VCF Voicemails (Spanish and English) and Private Physician Outreach.
• All DMA I and/or DMT duties as assigned.

Job Requirements:

• B.A. Degree required.

How To Apply: Please respond with your resume for consideration. We welcome all candidates that meet the REQUIRED qualifications with recent relevant experience. Palmer Staffing Services is an equal opportunity employer.

About Us: Palmer is an award winning staffing agency offering direct hire, temp-to-hire, and temporary placements for administrative, management, executive, legal and more. We represent more than 500 of the finest law firms and legal departments in the D.C. area.

Palmer Google Reviews = 4.8 stars, visit online to see what other Palmer candidates have to say about us. You are more than just a “number”!

Job Types: Full-time, Temporary

Pay: $23.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Washington, DC (Required)

Work Location: In person