Job Description

Job Description

Are you tired of searching for your ideal career? Have you been bouncing around looking for somewhere you can grow, be rewarded for hard work and climb the ladder quickly?

At Palmen Auto Stores, we have designed specific career paths across all departments and levels to ensure that all employees can grow with our company if they choose to.

Hear from our employees firsthand - Palmen Auto Stores - Sales Staff 10 Years - YouTube

Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that...

• Weekly pay with monthly commissions
• Paid Time Off and flexible scheduling
• Health insurance and wellness plans
• Free employee assistance program
• 401K program with a company match
• Tuition reimbursement program
• Catered lunches on Saturdays
• Employee discounts on sales and service
• Paid training

Reporting to our Customer Care Manager, our Customer Service Representative (BDC Rep) will be an interictal part of the sales process ensuring that all inquiries that come through the internet have a great experience finding what they need.

You'll get the opportunity to work side by side with some of the best salespeople in the business to learn the ins and outs of a car sale.

This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way back to the customer.

The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.

Qualifications

• At least one previous customer service role
• Previous work with Vin Solutions is a plus
• Excellent verbal and written communication skills
• Strong computer skills Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and ability to multitask
• Ambitious, goal-oriented mentality and eagerness to improve
• Excited by the concept of teamwork
• Valid driver’s license

Responsibilities (not limited to)

• Answer incoming customer calls and establish follow-ups with new and existing customers
• Respond quickly to internet and live chat inquiries that come through out database
• Assist sales personnel with their customer communications and deliver messages promptly
• Become an expert on our products and services to ensure accurate information is being shared with the customer
• Seek out no-show appointments and reestablish the communication
• Follow up with customers after they visit the dealership
• Maintain Customer Success Index at or above company standards

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support.

It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here.

Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well.

Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.