The primary function of this role is to provide service and support to the EMR (currently eClinicalWorks and its ecosystem of associated applications) users by identifying, troubleshooting, and providing support for administrative and clinical users.

The eCW Specialist will configure, monitor, and provide training support for the system and any new features, expansion onboarding, and projects.

Key Duties & Responsibilities : Analyzes identify and troubleshoots eCW system issues such as system down, slowness, and mapping issues.

Provides configuration when setting up new providers and requesting licenses. Will assist in project tasks for implementations.

Work tickets within the designated system and documenting actions taken to resolve and address the issues. Provide education and support for current system new feature deployments and onboardings of new staff.

Onsite support at each go live. Maintain inventory of bugs that they encounter when troubleshooting. Assist in maintenance audits of the system.

This includes all sections of the Enterprise Directory. (Users, facilities, pharmacies, resources, buckets, security roles, etc.

Perform other duties and responsibilities as directed by management. Required Skills / Abilities : Possesses both written and verbal communication skills Ability to maintain confidentiality within HIPAA and compliance guidelines Detail-oriented, well-organized, and critical thinking with analytical skills Strong consultative relationship and interpersonal skills Great Customer Service Education and Experience : Associate degree preferred.

3-year experience working with current EMR (eClinicalWorks) cloud versions along with multiple modules such as (EMR, PM, EBO, KIOSK, HEALOW, etc) Comprehension of clinical application extensions, such as PACS, laboratory systems, and telehealth platforms.

Demonstrated experience in training staff. Bilingual fluency in English and Spanish is preferred. Basic Skills and Knowledge in Excel, Word, and PDF.

Understanding of EMR module Demonstrated experience in configuration. Knowledge of Clinical Terminology Understanding basic healthcare billing terminology / process Understanding of interfaces Familiar with basic computer literacy Salary : From $65,000.

00 per year Benefits : 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule : 8 hour shift Day shift Monday to Friday No weekends Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time. Powered by JazzHR

Last updated : 2024-05-22