SALES COORDINATOR (LOS ANGELES) | PALISOCIETY

POSITION PROFILE:

The Area Sales Coordinator is based in Los Angeles and will be responsible for day-to-day administrative sales tasks as assigned by Los Angeles based Sales Team and Managing Director of Sales that enable the achievement of sales objectives and goals. The role supports the Sales team and may assist with corporate tasks.

ABOUT PALISOCIETY

Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one-of-a-kind, neighborhood-centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling and seek to bring that inspiration into everything we do...

Palisociety is a fully integrated hospitality company that acquires, designs, develops, owns and operates unique hotels and residences across the country under four distinct monikers: Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety and a collection of independently branded properties. The company’s proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Palisociety properties have been featured on Condé Nast Traveler’ Hot List, Travel Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. For more information, visit www.palisociety.com or follow us.

THE TASK AT HAND

• Develop customer profiles and maintain an effective trace system with detailed, and accurate information, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Punctual responsiveness to phone calls for the Sales Department.
• Field all inbound sales and reservation inquiries.
• Qualify and distribute Sales leads.
• Answer all reservation inquiries by the end of day, ideally within an hour.
• Enter guest and group reservations into PMS (Opera/Stay in Touch) quickly and accurately following Palisociety reservations standards.
• Manage and create group blocks (billing, entering, rooming, recovery, etc.) in CRM.
• Assist with preparing group resumes and BEOs when needed.
• Support sales team administratively, including covering sales communications when sales team members are unavailable.
• Enter leads into CRM system with accurate and complete information for sales team.
• Ensure all PM’s (posting masters) are created on a timely basis and methods of payments are authorized in advance.
• Assist with group and travel agent commissions.
• Process group payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Manage gift certificate requests.
• Run reports as needed including but not limited to pick-up reports, rooming lists, corporate production, etc.
• Comply with pre-established company and departmental rules and regulations at the hotel.
• Draft proposals and group contracts according to sales manager specifications.
• Generate prospect lists and manage in CRM.
• Supply requested rates as needed.
• Manage VIP individual leisure travel.
• Maintain open communication with Operations and Revenue teams.
• Work with all hotel departments as needed.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotels.
• Assist with preparing site alerts.
• Other duties as assigned.

Hotel Culture: The Area Sales Coordinator is expected tolead by example and foster a culture of inclusivity and collaboration. Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.

• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). 
• Easily translate a passion for the brand into a unique experience for both guest and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

WHAT WE’RE LOOKING FOR

• College degree preferred.
• Two-year Sales Experience or equivalent in lifestyle boutique hotel experience
• Must be able to communicate in English, both written and verbal.
• Must be punctual with regular and reliable attendance.
• Must be able to speak clearly and understandably over the telephone.
• Excellent written and verbal communication.
• Strong organization and professionalism.
• Detail Orientated.
• Proficient in Microsoft office.
• OPERA, Stay in Touch and Triple Seat experience a plus.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.