Job Overview:
Responsible for providing utility account support to the general public and contractors for the District. Support will not be limited to the utilities and will include a variety of District related issues. Responsibilities may include: Annual audit support, certification procedures and new account establishment as well as researching meter billing or reading issues and making appropriate adjustments, answering telephones and responding to emergency and non-emergency customer needs, making a variety of changes to customer accounts including manual billing processes, address maintenance, effecting new connections to the District, disconnect procedures and payment receipts, complete all areas of connections with proficiency. Will be required to work all shifts and be available for overtime as needed. Assists in the overall development of employee team.

Responsibilities:
Complete connections from initial customer interaction to completion of connection. Calculate annual connections costs – working with Business Manager and Inventory Supervisor. Update all applicable connection forms as needed in Microsoft Word and Excel. Provide year-end connection data to Business and District Managers. Issue Quit Claim Deeds. Issue Release of Easements reviewing the Cityworks map to ensure there are no mainlines running through any easements to be vacated. Be proficient in Lot Consolidations and Un-consolidations and the ability to calculate Back Availability due. Establish open communication with the Town of Pagosa Springs and Archuleta County. Respond to requests from the Town or County regarding Plat Maps, Replats, Special Projects, etc in a timely manner. Work with Customers/Developers on Water/Sewer Modelling requests and complete follow-up tasks as needed. Work with Customers/Developers on Main Line Extension requests and complete follow-up tasks as needed. Work with Customers/Developers on Water/Sewer Inclusion requests and complete follow-up tasks as needed. Provide customer assistance regarding general account information and maintenance per District policies and procedures. Create new customer accounts as needed. Go to the County Clerk’s office to obtain new Plats, Replats and Surveys for review and complete follow-up items. Accurately determine and assess customer connection charges, enter manual billings or adjustments, enter monthly bank reconciliation entries . Investigate customer complaints, record facts, and respond to other agencies as needed to resolve complaints and provide information.

Qualifications:
Two (2) years clerical experience required. Two (2) years customer service experience required. Proficient in the use of standard Microsoft Office software

Note: All positions at our company are paid, including internship positions.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift

Ability to Relocate:

• Pagosa Springs, CO 81147: Relocate before starting work (Required)

Work Location: In person