Job Responsibilities:

• Contact new and existing customers to discuss current sales promotions
• Create excitement and set appointments for customers
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits
• Follow up with customers to ensure satisfaction and produce referrals
• Perform all other Business Development selling duties as assigned
• Engage in all training directed by the BDC Manager
• Follow the BDC scripts and guidelines on all inbound and outbound calls
• Ensure that all calls presented are answered promptly and professional
• Acquire a complete knowledge of product information related to the makes and models of the dealership
• Develop proficiency with all features of the BDC CRM Software and associated products
• Ensure that all information entered into BDC systems is consistent and accurate
• Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs
• Maintain a current knowledge of schedules of personnel throughout the dealerships
• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
• Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
• Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
• Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
• Maintain the essential communication link between the client and the dealership
• Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly

Job Qualifications:

• Professional and has the ability to make a compelling introduction
• Willing to participate in skills and product training
• Multi-tasker and excellent customer service skills
• Proven track record of meeting and exceeding goals
• Proficient with computers, emails, smart phones and the web
• High school diploma or the equivalent. College level achievement preferred
• Willing to engage in ongoing training
• Ability to read and comprehend instructions and information
• Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions
• Skilled at building positive relationships over the phone or via email
• Professional personal appearance
• Excellent communication skills
• Ability to work well under pressure
• Must possess strong organizational skills, time management skills, and the ability to multi task
• Demonstrates the ability to interact effectively with dealer personnel at all levels
• Maintains strict confidentiality of customer information, as well as dealership processes, and marketing strategies
• Performs other duties as assigned
• Maintains a professional code of conduct at all times
• Willing to work 40 hours per week including some weekend and evening shifts