Packard Children’s Health Alliance (PCHA) is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area

In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Under general supervision, the Medical Assistant II Lead performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. The Medical Assistant II Lead functions as both a Clinic Assistant and a Medical Assistant for a designated practice. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager.

Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings.

The MA Assistant II Lead serves as the team leader, assists the Practice Manager in monitoring daily duties, patient flow, assisting with projects, train new staff and provide orientation of Medical and Clinical Assistants including providing feedback/guidance to staff. This position requires oversight from management and ongoing communication/guidance on a regular basis.

MA Assistant II Lead key responsibilities include:

• Prepares Medical Assistant/Clinical Assistant schedules and coordinate time off requests with oversight and direction from manager.
• Evaluate and direct patient flow in clinic to ensure efficiency.
• Trains and orients new employees, provides and assigns coverage as needed.
• Provides coaching to staff as needed with oversight from manager. Serves as liaison and representative to the staff for day to day issues.
• Handles escalated and non-routine patient concerns appropriately.
• Works collaboratively with clinic leadership to ensure that clinic requirements are followed and that policies and procedures are in accordance. Immediately alerts manager of policy violations.
• Report to manager about ongoing operational needs of the clinic, training needs of employees, including patient concerns and other clinic-related issues.
• Maintain current knowledge and answer questions of other employees on procedures, policies, and obtain needed information or decisions from manager.
• Keep in touch with the status and progress of daily work, and make day- to- day adjustments in accordance with established priorities, obtaining assistance and with oversight from the manager as needed.
• Function as a Subject Matter Expert (SME) for all front and back office duties
• Performs other duties and projects as assigned.
• Expected to function as an Epic Super User.

ADMINISTRATIVE DUTIES:

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and/or referrals and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment.
• Collects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves chart documents.
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.

CLINICAL DUTIES

• Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
• Escorts patient to exam room; measures and records vital signs.
• Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
• Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
• Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Processes requests for prescription refills according to established practice.
• Other duties as assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program or equivalent completion of the minimal training requirements as outlined in section 1366 of the Business and Professions Code.

Experience: 3 years of directly related work experience.

Licensure/Certification: Cardiopulmonary Resuscitation (CPR) certification. Obtain certification as a California Certified Medical Assistant (CCMA) from the California Certifying Board for Medical Assistants (CCBMA) within one (1) year of placement in MA II Lead position.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Knowledge of inventory management practices.
• Knowledge of computer systems and software used in functional area
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
• Ability to perform standard clinical procedures according to established protocols.
• Ability to communicate clearly orally and in writing.
• Ability to follow oral and written instructions.
• Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
• Ability to solve problems and identify solutions
• Ability to plan, organize, prioritize, work independently and meet deadlines
• Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.)
• Ability to field phone calls and answer questions.
• Ability to multi-task and to change priorities regularly.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to exercise calmness in stressful situations.

Physical Requirements and Working Conditions

The work involves considerable physical exertion such as frequent lifting of patients and equipment, bending and stooping, and walking. The work environment involves high risks with exposure to potentially dangerous situations or unusual environmental stress which require a range of safety and other precautions, where conditions cannot be controlled. Outpatient clinical setting with ability to travel between work locations as needed.

Risk of Exposure to Bloodborne Pathogens

Tasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks.

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $56,430 to $67,725

We value diversity. Our employees represent many backgrounds and bring different perspectives to the work environment. These perspectives lead to new ideas, creativity, growth, and add value to the organization. We strive for an organization where everyone is treated with dignity and respect.

Packard Children’s Health Alliance offers equal employment opportunity to employees and applicants by prohibiting unlawful discrimination and harassment on the basis of Ancestry, Age (40 and above), Color, Disability (mental and physical, including HIV and AIDS), Genetic Information, Gender, Gender Identity (including transition status), and Gender Expression, Marital Status, Medical Condition (including cancer, or a record or history of cancer), Military or Veteran Status, National Origin (includes language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), Race, Religion (including religious dress and grooming practices), Sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), Citizenship, Primary Language, Immigration Status, and Sexual Orientation, the perception of any of the above, or any other basis protected by federal, state, or local law or ordinance, or regulation.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.