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Position Overview : Supervise and provide guidance to Customer Service Representatives regarding department policies, procedures, and workflow.
Responsible for hiring, mentoring, coaching and evaluating team members performance. Demonstrate effective leadership to improve individual performance and develop teamwork and team support.
Manage change and encourage collaborative relationships, involvement and initiative. *Join PacificSource and help our members access quality, affordable care!*
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion : PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each persons talents and strengths.
Essential Responsibilities :
Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
Monitor, evaluate and report service performance for the department and determine staffing needs related to day-to-day performance goals.
Investigate and settle issues not resolvable by customer service representatives. Relay information for dispute resolution to appropriate departments and personnel.
Supporting Responsibilities :
Work Experience : Two years medical insurance or other healthcare related field preferred. Prior customer service / call center experience preferred.
Claims processing preferred. Experience in leadership preferred.
Education, Certificates, Licenses : High School Diploma or equivalent
Knowledge : Computer Skills, Typing and 10-key required. Medical terminology, CPT & ICD-9 coding preferred, Microsoft word / excel preferred.
Competencies
Our Values
Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.
Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions.
Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English.
Communicate clearly and effectively.
Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change.
It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.
Employment remains AT-WILL at all times.
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :
Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions.
Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English.
Communicate clearly and effectively.
Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change.
It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.
Employment remains AT-WILL at all times.
locationBoise, IDlocationBoise, IDPacificSource is anything but a typical health insurance company. Founded in 1933, were an independent, not-for-profit organization that puts our members, and their communities firstacross Idaho, Oregon, Montana, and Washington.
It's our 1,600 employees who make it happen : promoting health equity and partnering with providers to deliver better access to optimal, affordable care.
So yes*, with PacificSource, you get to do great things. In our effort to put members firstmore than 500,000 of theminitiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement.
Benefits : Medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, flexible telecommute policy, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account.
We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work. Heres what else we feel good about :
Last updated : 2024-03-09
Full Time
$61k-80k (estimate)
03/11/2024
04/10/2024
The job skills required for Service team leader include Customer Service, Call Center, Leadership, Commitment, Coaching, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service team leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service team leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service team leader positions, which can be used as a reference in future career path planning. As a Service team leader, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service team leader. You can explore the career advancement for a Service team leader below and select your interested title to get hiring information.