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Pacifica Hotels
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Front Office Manager
Pacifica Hotels Hermosa Beach, CA
$55k-81k (estimate)
Full Time 3 Months Ago
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Pacifica Hotels is Hiring a Front Office Manager Near Hermosa Beach, CA

Quality Inn & Suites Hermosa Beach is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

  • Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members.
  • Proficient at all Guest Service systems and processes.
  • Supervise, train, coach and retrain Guest Service Team on systems, processes,
    procedures and guest interaction.
  • Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
  • Responsible for all front office activity during scheduled shifts.
  • Monitor and adjust room availability status. Monitor and complete filing of registration
    cards, reservations, correspondence and no-shows and signatures on file.
  • Complete the following individual duties:
    . Daily Cash Report (DCR), billing disputes, Accounts receivable, banking, etc.
  •  Check travel agent commissions, franchise frequent stay program activity and central
    reservations.
  • Check Maid’s List and ensure room availability status is accurate.
  • Submit daily report to General Manager (written or verbal).
  • Maintain good guest relations by keeping abreast of all in-house and area functions in
    order to answer questions and concerns with timely and knowledgeable responses in
    person and on the phone.
  • Contribute to and maintain established information and communication sources such as
    department and front desk log books in order to enhance department communications and
    operations.
  • Provide assistance to other team members and departments to contribute to the best
    overall performance of the department and hotel.
  • Perform other duties as assigned, requested or deemed necessary by management.

Pay Range: $63,644-$67,644

Health Benefits, Travel Perks & MoreMedical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. 

Job Summary

JOB TYPE

Full Time

SALARY

$55k-81k (estimate)

POST DATE

02/09/2024

EXPIRATION DATE

05/05/2024

WEBSITE

pacificahotels.com

HEADQUARTERS

ALISO VIEJO, CA

SIZE

500 - 1,000

FOUNDED

1995

TYPE

Private

CEO

MATTHEW D MARQUIS

REVENUE

$200M - $500M

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About Pacifica Hotels

Pacifica Hotel offers lodging, accommodation, meeting and event venues.

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The job skills required for Front Office Manager include Front Office, Guest Service, Communicates Effectively, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.

01/10/2022: Modesto, CA

Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi

02/14/2022: Saint Cloud, MN

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

01/07/2022: Helena, MT

The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

01/29/2022: Manchester, NH

Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.

12/23/2021: Cedar Rapids, IA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

02/19/2022: Knoxville, TN

New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

01/26/2022: Pascagoula, MS

Someone who wants to become a front office manager will need both office and people skills.

01/26/2022: Parkersburg, WV

Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

01/25/2022: Juneau, AK

Someone who wants to become a front office manager will need both office and people skills.

02/27/2022: Mesa, AZ

Step 3: View the best colleges and universities for Front Office Manager.

Butler University
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