Overview

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures .

Responsibilities

PacSun Fit

* Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends

* Inspires and motivates others by consistently exhibiting core value behaviors

* Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

Customer Experience

* Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience

* Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate

* Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience

* Shares feedback from customers with the leadership team to improve the overall customer experience

* Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)

Priority Setting I Decision Making

* Prioritizes and delegates tasks to meet all operational needs

* Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience

* Supports and executes visual directives and maintains visual standards set by the company

* Drives efficiency in all operational store processes

* Maintains merchandise flow, filling and presentation standards throughout the store and stockroom

* Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience

* Ensures all store associates follow all policies, procedures and all Safety Program practices

Results Driven

* Holds self and others responsible for the accomplishment of all operational tasks

* Coaches and provides feedback on Sales Associate's performance

* Supports associate engagement by recognizing and rewarding outstanding performance

* Provides direction to associates to ensure understanding of company directives and standards

Operational Responsibilities

* LOP: Leads floor for management team to cover breaks during non-peak periods

* Supervisory level register access

* Opening / Closing Shift: May be required to open or close store during specific periods based on business needs

Additional Responsibilities

* Ability and willingness to take on additional tasks

* Adheres to Federal, state and local labor laws

* Secures and maintains assigned company property

* Ability to safely lift up to 50 pounds

* Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods)

* Ability to utilize power tools and navigate a ladder as needed

Qualifications

Education/Skills/Experience

* Passion for product, brands, Fashion and trends

* High school diploma or equivalent required

* Effective written, verbal and presentation skills

* Strong communication and time management skills

* Basic math and computer proficiency

* Previous retail or stock experience required

* Experience supervising teams preferred

* Must be 18 years of age

Physical Demands

* Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally

* Ability to operate a cash register and fold and display merchandise

* Ability to work in store sales floor for extended periods - 95% or more of assigned shift Ability to communicate through oral interactions