We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you?

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount.

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

Position Summary:

The Operations Support Specialist I will perform back office duties and provide general support for the Contact Center and Card & Payment Services departments, and eCommerce in the Operations department. This individual will provide superior service to members both external and internal; in person and/or via remote channels.

Essential Functions:

• Directly responsible for processing daily incoming mail and written correspondence and taking appropriate actions on: deposits, loan payments, account ownership changes, certificate renewals, verifications of deposit, etc.
• Responsible for processing outgoing wire transfer requests and applications received via the online account opening process.
• Receive, review and take applicable action on subpoenas, account research and correction requests, and power of attorney requests, as requested.
• Assist with IRA account administration.
• Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving.
• Aptitude for critical thinking and problem solving, ability to maintain/follow up on tasks to meet critical dates and deadlines, as assigned.
• Maintain filing and imaging for the Contact Center and Card & Payment Services, including sending files to offsite storage. Verify data entry performed by other departments.
• Complete file maintenance requests, including address changes, account closure requests, name changes, requests for replacement or additional cards, changes and stops.
• Partner with the Operations Manager, Operations Assistant Manager and multiple departments to provide reporting and resolve issues on cross functional projects.
• Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems.
• Ability to assist in the testing and implementation of eCommerce system enhancements and upgrades.
• Assist the Operations Manager and Operations Assistant Manager with Symitar enhancements, yearly disaster recovery action items, and eCommerce release testing to ensure quality controls are in place and communication is seamless.
• Identify and recommend ways to continuously streamline or improve the work process and/or the work environment, including procedure updates and revisions.
• Embraces the department’s core value commitments on a regular basis in all interactions with members, the department staff, and other employees.
• Comply with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Performs related responsibilities, as required.
• Provide backup assistance for the Contact Center and Card & Payment Services, as needed, with inbound and outbound calls and/or other duties, as requested or assigned.

Non-Essential Functions:

• Perform other duties, as assigned by the Operations Manager, Operations Assistant Manager, AVP/VP of Operations, and/or other credit union management team members.

Knowledge, Qualifications and Skills:

• Education: High school diploma or equivalent required.
• Experience: Minimum oftwo (2) year’s credit union or financial institution experience required. Previous customer service and/or call center experience preferred. Candidate must have experience with advanced account administrative functions and federal regulations regarding IRAs, certificates, subpoenas, and power of attorney requests. The ideal candidate will have experience with digital banking operations.
• Skills and Abilities: Skills to effectively work in a fast paced and ever changing environment with strong attention to detail. Specifically, completing repetitive tasks with a high degree of accuracy required. Excellent written, oral, and interpersonal communication skills required. Capacity to answer telephones and communicate with members and other credit union staff required. This includes the ability to communicate with and manage difficult conversations with members in multiple situations. Experienced in cross selling products and services required. Ability to maintain punctuality, while adhering to the assigned work schedule required. Proficiency in computer programs, (e.g. Microsoft Office). Knowledge of Symitar software system preferred.
• Extra Credit Skills: You will bring your enthusiasm, collaborative work-style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall “great-to-work-with” demeanor. Previous experience with a financial institution with knowledge of financial products and services is a plus. Spanish/English bilingual language proficiency desired.
• Travel Required: No travel required for this position.
• Hours Required: Non-exempt employee with a work schedule of Monday through Friday, generally 8 a.m. to 5 p.m. Hours may fluctuate moderately to accommodate business activity. Schedules are subject to change based on organizational needs.

Pay varies for levels within this role and is based on experience. Each level requires increased knowledge and experience. Please see the salary range for each level below:

Operations Support Specialist I: $41,454 - $59,350

Operations Support Specialist II: $48,300 - $69,000

Operations Support Specialist III: $55,650 - $79,500