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The Client Service Team Lead is responsible for supporting the client service team in the delivery of gold standard customer service. The Client Service Lead will ensure quality customer service by performing call and email reviews, supporting audit functions, accurately reporting data and call metrics. The Client Service Lead will be a resource to client service personnel that discuss investment transactions related to private equity, real estate and private debt as it pertains to IRS guidelines, regulatory requirements, and internal procedures. The primary focuses of this role is to mitigate company risk/financial exposure while working with team members and clients to resolve escalations as well as preform the quality control function for Registered Investment Advisors, Investment Sponsors, High Net Worth Clients, Institutional Sales and other key relationships. This individual must be analytical with strong leadership and communication skills with the ability to work closely with all departments pertaining to the investment and operational processes. They are responsible for facilitating the delivery of gold standard customer service and facilitating transactions with internal and external contact points to ensure each transaction and investment is complete with the highest level of service. The Client Service Lead will also be charged with all aspects of maintaining the CISCO phone system and the department BCP plan.
RESPONSIBILITIES
Supervisory Responsibilities
The Client Services Assistant Supervisor has some supervisory responsibilities and may be asked to lead training classes on reviewing alternative assets and procedures. They will also be responsible for the following Supervisory tasks: assign work, provide coaching, perform security checks and approvals, discretion and perform quality control. Their work schedule must be flexible for travel and unanticipated partner/client needs.
LEADERSHIP RESPONSIBILITIES
QUALIFICATIONS
A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $24.53/hr to $36.79/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit
#LI-Onsite
#LI-FG1
Full Time
Banking
$84k-115k (estimate)
03/10/2024
05/09/2024
ppbi.com
SAN LUIS OBISPO, CA
1,000 - 3,000
1983
REBECCA BERKLUND
$10M - $50M
Banking
Work with a company focused on your success supported by a financially strong foundation: Ranked one of Americas Best Banks by Forbes (2021)* 5-Star Rating from BauerFinancial Recommended for 61 consecutive quarters (2021) Fortune's 100 Fastest Growing Companies (2018) S&P Global Market Intelligence A Top-Performing Regional Bank (2018) *2021 Forbes Media LLC. Used with permission. Founded in 1983, Pacific Premier Bank is a business and consumer bank with over $20 billion in total assets**, headquartered in Irvine, California, serving businesses and consumers throughout the United States.... We offer a robust array of deposit and loan products and services for commercial businesses. We specialize in doing business with small and middle-market businesses that need a broad range of loan, deposit, and treasury management products. In addition, we have specific market sector expertise in: HOA and Property Management Banking Franchise Lending SBA & USDA B&I Lending Commercial Real Estate Lending Specialty Deposits Give us a call at 888.388.5433 and Let's Talk, or visit www.ppbi.com. Member FDIC | Equal Opportunity Employer **Pacific Premier Bancorp, Inc. as of 06/30/2021. Pacific Premier Bank is a wholly owned subsidiary of Pacific Premier Bancorp, Inc.
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The following is the career advancement route for Client Services Team Lead positions, which can be used as a reference in future career path planning. As a Client Services Team Lead, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Team Lead. You can explore the career advancement for a Client Services Team Lead below and select your interested title to get hiring information.