Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Pay Range: $22.19 - $24.50 per hour. Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

POSITION SUMMARY:

The Clubhouse Specialist Lead ensures the Clubhouse facility is properly maintained, ensures members/consumers needs and services are met, prepares reports, identifies and coordinates consumer resources. Promotes the Clubhouse within the community, coordinates events and works with Clubhouse Board Officers. Coordinates with Team Supervisor ensuring staff meet program expectations and provides coaching and training to staff. 

Promotes a clubhouse program embracing the program philosophy in accordance with the International Standards for Clubhouse Programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the daily operations of the Clubhouse, facilities, staffing and consumer care.

• Consult with Team Supervisor on addressing staff issues, complaints and suggestions reported by staff and members.

• Under the direction of the Team Supervisor, reviews staff performance expectations, models effective performance, and provides coaching to staff as needed and to address performance related issues.

• Provides training and support to new staff in their rolls as Peer Partners and Clubhouse Specialist.

• Works with staff in the preparation of needed reports (DBH, ADA, Grants, etc.)

• Schedules weekly staff meetings and ensure topics covered are relevant to staff and program and provides agency, policy and procedure updates.

• Works with Clubhouse Board Officers to apply Clubhouse rules and regulations in a fair, compassionate and consistent way.

• Oversees daily Clubhouse program functions, organizes schedules according to members needs and ensuring schedules for meals, laundry, groups, special events, etc. are maintained.

• Addresses Clubhouse members grievances and concerns and implements Clubhouse members suggestions to change rules, procedures, etc. when appropriate. 

• Attends board meetings, staff meetings and community meetings as requested.

• Identifies and schedules evening and weekend activities like outings, outreach, special events, etc. 

• Identifies donors in the community (business, churches, individuals, etc.), and creates and maintains relations.

• Maintains inventory of cleaning supplies, office supplies, and food and rep in advance when orders need to be placed.

• Reports facilities issues that need to be repair like plumbing, AC/Heater issues, etc.

• Addresses calls from the Security Company after hours.

• Assists in locating resources and advocating for consumers. 

• Promotes and teaches member-driven clubhouse programs operating according to the International Standards for Clubhouse Programs

• Facilitates work-ordered day along with the consumers. Helping set up work routines to meet the needs of the consumers and promote the orderly functioning of the clubhouse.

• Establishes working relationships with community providers.

• Identifies community resources as needed by members including alternatives for housing.

• Maintains resource bulletin board, vocational resource bulletin board, and housing spectrum bulletin board.

• Provides direct information and training for consumers on topics identified by the membership.

• Arranges for outside speakers to come to the clubhouse to provide information to the members.

• Assists and advocates for members relative to internal and external resources.

• Provides group and one-on-one training and support for consumers interested in learning job skills.

• Will be part of a multi-cultural team sensitive to the cultural and linguistic needs of the families served.

• Sources employment opportunities in community.

• Works evenings and weekends as needed to meet member needs.

• Provides transportation to members in clubhouse vans as needed.

• Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.

• Reports to work on time and maintains reliable and regular attendance.

• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.

• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.

• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Initiate and maintain professional interactions and communication with Clinic’s employees and/or others.

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:

• Minimum of two (2) years relevant experience working with chronic and severe mental illness.

• Minimum one (1) to two (2) years supervisory experience or demonstrated experience leading and/or coordinating the work of other staff.

• Demonstrated ability to work in Windows environment (including Word and Excel).

• Bilingual in Spanish preferred, required for some.

• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy. 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is required.

SITE SPECIFICS:

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her manager and/or supervisor.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.