We are a pristine Cosmetic Surgery & Medical Spa in Newport Beach, California, looking for a full-time Patient Concierge with amazing communication and customer service skills.

We are searching for an upbeat, well-organized, motivated team player to act as a Full-time Receptionist/Concierge. You will be the first point of contact with the patient so it is important that you convey professionalism, commitment to excellence, and world-class service.

The ideal candidate is a polished professional with a strong work ethic and both exceptional interpersonal and organizational skills. The role requires a detail-oriented person with strong customer service skills, and the ability to multi-task and prioritize.

Why work at this company?
We are a nationally recognized Plastic Surgery practice with an award-winning Medical Spa.

Qualification, Experience & Skills

• Experience in Med spa and/or plastic or cosmetic surgery office (preferred)
• Works well in a fast-paced office and patient environment
• Willingness and flexibility to be of assistance for duties that may be outside the scope of job position
• Comfortable using Outlook email and a variety of internet and scheduling software applications (i.e PatientNow)
• Ability to perform multiple tasks simultaneously
• Familiarity with scheduling and rearranging appointments
• Charismatic, friendly, helpful personality, always putting the needs of customers/patients first
• Neat, professional appearance
• Strong written and verbal communication skills
• Excellent time management skills and accuracy
• Dependable, enthusiastic & positive attitude
• Works well with others in a team environment

RESPONSIBILITIES

Responsibilities include but are not limited to:

• Welcoming patients / check-in, check-out
• Answer and field incoming calls
• Scheduling patient appointments
• Maintaining medical records
• Greeting and interacting with guests in the lobby
• Checking in patients and communicating any schedule changes
• Take and relay messages
• Protects patients' rights by maintaining the confidentiality of personal and financial information. HIPPA compliant.
• Educate and inform patient’s about skincare products
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, scanning, and faxing

Role:

• Full time, with medical benefits
• Operates out of Newport Beach

Pay commensurate with experience

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any experience in the plastic surgery field or medical aesthetics?

Experience:

• Medical scheduling: 1 year (Preferred)
• Cosmetic Surgery: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person