Description

Pacific Botanicals is a division of Herb Pharm, LLC where we inspire a trust in plants and respect for nature. We balance purpose and profit, treating our employees with respect and gratitude. Pacific Botanicals, are growers and suppliers of high-quality herbs and spices since 1979.

Located in beautiful Grants Pass, Oregon. Comprised of a diverse organic farm and milling facility, we are dedicated to empowering people everywhere to experience the miracle of good health.

We are looking for dedicated professionals to grow with our Pacific Botanicals team. Read on to find out more below:

Position: Customer Service and Fresh Pack Lead

Department: Customer Service

Location: 4840 Fish Hatchery Rd Pacific Botanicals

Schedule: Monday - Friday 8:00 am - 4:30 pm

Pay: $17.00/hr.

Summary: This position is responsible for supporting the company’s sales activities and providing a positive customer service experience with completing accurate orders, responding to product inquiries, and resolving customer issues resulting from business operations. This position also works across departments to lead the fresh herb packing and shipping efforts. The following duties are performed in a courteous manner thereby contributing to the overall successful operation and growth of the organization. 

Essential Duties & Responsibilities: Include the following, other duties may be assigned:

• Responsible for answering all inbound customer phone calls efficiently. Ensures that all customer inquiries are answered promptly and orders placed according to established policies and procedures.
• Responsible for customer order completion, including entering orders accurately and efficient packaging. 
• Ensures that proper procedures are followed for order processing, returns, credits and discounts.
• Oversees Fresh Pack Assistants, ensure proper training and completion of daily duties.
• Ensures smooth and expedient handling of customer service complaints by serving as a professional point of contact. Resolve problems efficiently, documenting incidents as required, initiating a customer complaint record, and communicating information to appropriate departments. 
• Accurately bag and pack orders, including safe and accurate identification, handling, weighing, and packing of raw materials for shipping to customers. 
• Adheres to strict food safety procedures and uses proper PPE for assigned tasks.
• Works with the Fresh Coordinator to plan, prepare and pack fresh shipments, leading others in proper procedures, safety, and quality controls.
• Ensures efficient department operation by leading and willingly assisting co-workers to balance workload.
• Maintain a safe work environment by following all safety rules, maintaining a good safety attitude, and ensuring that department employees participate in all required safety training or meetings.

Our generous benefits package includes a complete range of quality health benefits:

• Comprehensive group medical, dental, and vision coverage for employees and dependents
• Coverage includes a variety of alternative healthcare options
• Prescription drug coverage with a mail-order program
• Generous employee purchase discounts on our herbal products
• Employee assistance program
• Green Commuter Initiative to encourage carpooling, walking, and biking to work
• Life, accident, and disability insurance
• Paid vacation and personal time off
• Short-term disability plan401(k) retirement plan with generous company matching and profit-sharing features

Requirements

Education & Experience:

• High school diploma or GED 
• 6 months of related experience or training

Technical Requirements:

• Proficient in Office365 
• Aptitude for learning new computer software 

Qualifications & Requirements:

• Able to successfully manage multiple projects with competing priorities effectively.
• Ability to carry out detailed oral or written instructions.
• Ability to work in a team environment without close supervision.
• Must pay close attention to detail.
• Trustworthy, reliable, takes ownership, and is proactive in learning and delivering excellence.
• Excellent research, troubleshooting, interpersonal and organizational skills.
• Ability to exercise judgment and work in a fast-paced environment.
• Maintains professional and technical knowledge by attending workshops, seminars, and demonstrations deemed beneficial to the department and the company.
• Participates in all team meetings, sharing ideas on continuous process improvement with the supervisor and team members
• Strong ability to lead and coach department team, fostering teamwork and collaboration

Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of the organization. 

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Requirements: Frequent walking, bending, reaching, standing while performing tasks; must be able to stand for long periods of time with the ability to lift up to 49 lbs. Work environment can be noisy requiring PPE; conditions include exposure to outdoor weather and is based in a non-climate-controlled warehouse. Exposure to airborne particles and aromatics from plant material and slippery surfaces.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Interpersonal Skills: Ability to quickly organize and communicate thoughts, and to understand communications from others. Ability to maintain composure, listen and respond appropriately. Ability to communicate, lead, and coach other teammates with a variety of abilities and experience with kindness, patience, and a spirit of inclusivity.

At-Will Employment: Herb Pharm is an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract.