Position Information

Position Title: Crew Member Supervisor’s Title: RGM, Sr. Asst Mgr, Asst Mgr, Shift Lead

Department: Brand (if applicable):

1. Position Summary

Summarize the purpose of this job in two or three sentences using the space below.

Paramount to success is delighting Restaurant Guests; then following restaurant basics in understanding and adhering to food safety and sanitation procedures, abiding by guest and employee safety and security policies. Follow all company standards and policies including but not limited to conduct, safety and security policies.

III. Accountability Scope

Describe the primary accountability impact of this position over business activities such as revenue generation, expense management, capital sending, budgeting, regulations, etc. (EX: fiduciary owner, primary provider, final authority, etc.)

The position's incumbent has a significant affect on customer loyalty. In addition, each restaurant crew member is accountable for their impact on expense of doing business, such as absenteeism and appropriate use of resources.

1. Principal Responsibilities

List the five to eight principal responsibilities performed in the order of importance. (Note – the most “important responsibility is not necessarily the one which requires the most “time”.

Food Preparation – preparing raw ingredients for menu item production

Menu Item Production – preparing menu items for orders

Daily Operation – Receiving and storage, preventative maintenance, opening & closing procedures

Guest Assistance – Dining room/lot, dining room cashier, drive-thru cashier & drive-thru outside order taker

1. Key Relationships

Describe the nature and significance of key contacts inside and outside the company. 

Primary service relationships with outside customers; team building relationships with co-workers and appropriate working relationships with other internal visitors and vendors.

1. Knowledge and Skill Requirements

Education: Basic Math and Reading skills.

Experience: 16 years old or older (if under 18 must provide proof of age and work permit as required)

Legal right to work in the United States

Ability to work flexible hours

Specialization: (licenses, certifications, etc…) Food handler’s certificate according to state or local requirements. Reliable transportation, valid driver’s license, driving record and insurance for positions that require driving: District Manager, Area Training Manager, General Manager, Assistant Manager, Shift Managers and Delivery Driver. 

VII. Key Challenges

Describe behavioral aspects that are highly important to the success of this position (leadership, attention to detail, etc.:

• Personal Effectiveness - Ability to learn quickly; presents positive / can-do attitude; takes personal ownership of tasks and responsibilities; presents a tidy appearance with good hygiene.
• Professional Focus - is punctual and flexible in maintaining hours of employment; performs work effectively and safely in an environment where there is constant change and minimal direct supervision; communicates viewpoints and concerns to fellow employees and managers in a constructive manner.
• Customer Services - Acts in a friendly, courteous and helpful manner toward customers and co-workers at all times - can anticipate bottlenecks in service and willingly acts to resolve them.