Customer Service Specialist

About the Role

Our company is deeply rooted in our community and has been serving the southern Minnesota area for over 75 years. Our staff and customers are second to none, and without them we would not be the company we are today. We take great pride in our staff and provide them with all the necessary training and support to succeed. We know that our best assets are our people, and we are actively recruiting for motivated installers and technicians that are excited by rapid growth, high income potential and career development. By combining fresh ideas with the industry’s greatest talent we will continue to set the standard as the preferred employer in our market.

Job Responsibilities Include

• Schedules, dispatches and coordinates technical activities for installation, startup, repair, and warranty of controls and mechanical systems including internal labor resources and third party subcontractors
• Communicates upcoming work schedules to the customer and internal operations team using multi-channel communication (email, phone, text)
• Updates technician work assignments using service business management software
• Follows up on activities to ensure completion within an established timeframe
• Assists generating work proposals and HVAC service contracts
• Handles material sales directly with customers
• Manages inventory and procures material
• Processes completed work requests and compiles work costs to be processed by Accounting.
• Proactively monitors open workorders and manages workflow until the work is completed
• Serves as primary point of contact for customers, technicians, sales team members and the service manager
• Manages warranty claims and material returns
• Researches and follows up on assigned action items
• After job completion a successful candidate follows-up with the customer to ensure the work was satisfactorily completed
• Answers any customer inquiries and resolves or escalates customer issues to the sales, installation, or service team.
• Other duties and administrative activities as assigned
• Accepts ownership of the team work effort

Job Requirements

Required

• High school diploma or equivalent
• Strong written and verbal communication skills
• Must be highly proficient using the Microsoft Office 365 suite
• Must demonstrate the ability to work independently and demonstrate solid organizational skills and attention to detail
• Must have strong interpersonal skills and effectively communicate with both internal and external customers

Preferred

• Associate’s degree
• Three years HVAC industry experience; preferably in service scheduling and dispatch

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person