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TITLE: Housekeeper

REPORTS TO: Head Housekeeper & General Manager

I.SUMMARY STATEMENT

The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

II.PRIMARY DUTIES AND ACCOUNTABILITIES

Cleaning Responsibilities

• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
• Vacuum/mop all floors.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Completes daily housekeeping report
• Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
• Reports any maintenance, security, or safety issues to the appropriate staff.

III.SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• Previous housekeeping experience highly preferred.
• Able to work a flexible schedule.
• Ability to efficiently work under time constraints.
• Superior customer service skills.
• Ability to work with cleaning chemicals.
• Must be able to lift, push, and pull 25-50 pounds frequently.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Work Location: In person