Overview

Connecticut based Fortune 500 company is looking for a Director of Operations Excellence to join their growing team and deliver successful outcomes to their client.

Responsibilities

Project Management

• Operations project management – lead or be involved with all operational optimization activities within the account.
• Project implementation and ongoing execution – for all services including mail, shredding, scanning, overnight accommodations, etc.
• Identify process improvement opportunities for the business operations where technology could play a role in the solution.

Business Process

• Business process compliance – identify and follow machines design for all aspect of services provided to client as outlined in the MSA.
• Act as the voice of the customer internally; as the steward of customer service, work cross-functionally with internal functional departments to ensure Services are maximized for availability and productivity for the client.

Innovation

• Problem Solver – deepen knowledge of business complexities to effectively identify key operational issues, determine root causes and develop sustainable solutions
• Communicator – prepare report-outs for presentation during client business reviews, internal quarterly business reviews, and as required.

Technology

• Liaise with IT technical support, and other areas of the business to ensure client satisfaction.
• Intervene with vendor technology teams where necessary to resolve problems or/escalations.
• Serve as the clients’ subject matter expert (SME), providing guidance and addressing challenges.
• Serve as the primary interface to manage and resolve any Technology related Service situations.
• Manage resolution of incidents and problems in the field, and act as escalation point for urgent and complicated support.
• Business continuity planning and execution in conjunction with appropriate business and technology groups

Qualifications

Qualifications – Knowledge, Skills, and Abilities required:

• Strong interpersonal and written/oral communication
• Ability to influence and collaborate with others to coordinate activities and accomplish
• Proven project management skills and experience; strong financial acumen
• Strong computer skills; able to build effective
• Strong presentation and public speaking skills
• Proven ability to lead, develop and impact high performance
• Ability to communicate and work well with cross-functional teams and at all levels in the organization (internal and external)
• Ability to handle multiple priorities from diverse levels of
• Results-oriented focus to ensure delivery of operational reports and services in an accurate, complete, and timely fashion.
• Self-starter, self-driven, with a high level of self-initiative and the ability to prioritize, work independently and manage time effectively.

Education/Experience required:

• Bachelor's degree in a technical discipline, Project Management, Operations, or related field
• Industrial Engineering experience (or similar), including preferably *Kaizen, Lean, or Six Sigma
• Experience in IT strategy and execution, systems design, configuration, information security and deployment
• Experience in project management, business process analysis, or advanced business intelligence or analytics a plus.