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Summary: The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.
Duties and Responsibilities include the following. Other duties may be assigned.
• Ensures that service delivery is consistent with the highest quality of standards within our organization.
• Maintains employee personal records for administrative compliance.
• Plans, organizes, coordinates, executes and supervises functions of janitorial & staffing operations on all shifts.
• Establishes/enforces work flow processes and standards.
• Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.
• Meets and communicates with client(s) regularly to ensure satisfaction, identify opportunities, and provide status updates on daily operations and projects.
• Acts as liaison between the client, operations leads, and corporate support teams.
• Controls expenses for all managed operations, reviews job cost and make adjustments necessary to meet budget compliance.
Position Qualifications:
• It is a priority that the successful candidate possesses 2 years of experience.
• Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning.
• Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.
• Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
• Previous Janitorial Management experience a MUST
Skills:
Oral Communication Skills
Written Communication Skills
Interpersonal Relations
Customer Relations
Customer Service
Diplomacy
Budgeting
Filing
Math Aptitude
Negotiations
Organization
Planning
Professionalism
Reading Skills
Time Management
Education/Experience:
• Associates degree or higher (or equivalent)
• 2 year experience in a supervisory capacity
• Hospitality, Janitorial and/or Staffing industry operations experience
• Knowledge of all Microsoft Office applications
Full Time
$111k-138k (estimate)
04/30/2024
05/18/2024
p2cleaning.com
Laurel, MD
<25
Business Services
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.