Technical Writer

WHO WE ARE. We are Oxygen. A modern, agile, people-focused consultancy, delivering highly creative learning experiences, organizational strategies, and human-centric communications, businesses, and employees require to survive and thrive. Our work is an extension of our values, creativity, inclusion, and compassion, which are deeply engrained in our culture. We are home to an ever-expanding team of experienced strategic advisors, change agents, organizational architects, learning experts, enablement specialists, creative directors, filmmakers, experience designers, copywriters, authors, and producers. Together, we provide relevant, interdisciplinary expertise to help business leaders look beyond the status quo and turn obstacles into opportunities by empowering their people to achieve radical outcomes.

WHAT YOU’LL BE DOING: As a Technical Writer, you will develop comprehensive documentation that meets organizational standards. To do so, you’ll obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. This will require expertise in stakeholder analysis to create content appropriate for multiple audiences and objectives.

YOUR DAY-TO-DAY LOOKS LIKE:

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

YOU’LL LOVE WORKING WITH US IF YOU HAVE:

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer

• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization

• Firm understanding of the services ecosystem (*aaS)
• Previous software development experience
• Experience collaborating and co-authoring with enterprise and/or open-source content management systems, Git or GitHub experience is a place
• Experience using XML tools to create documentation

DETAILS: Virtual / Remote. W-2, temporary, hourly position for 6 months, possibility of extension. Ability to work in Pacific Time Zone. In addition to providing your resume/CV in your application, please include a link to your online portfolio or upload work samples.

Oxygen Experience will offer the successful candidate a competitive base compensation and benefits package. The targeted range for this role $35-$60, hourly. For positions lasting 6 months , benefits offerings include 100% paid for medical, dental and vision coverage and generous coverage for dependents. Oxygen Experience also offers a 401(k)-retirement savings plan, Flexible Spending Account, and a generous paid time-off (vacation, sick, holidays) program. For positions lasting less than 6 months, Oxygen Experience offers accrued paid time off, paid holidays, and a 401(k)-retirement savings plan after 1,000 hours worked. Preferred locations: Washington, Virginia, Massachusetts, Illinois, California, Colorado, Florida, Texas, Maryland

Oxygen is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.