The Details...
Reporting to the Associate Director Field Applications, this exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise, consultancy and representation for Oxford Nanopore Technologies Ltd.’s products, ensuring the successful application of the products to customers’ research. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.

The role is highly technical and involves providing pre-sales activities, including presentations, seminars and technical calls. The Field Application Scientist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT’s software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries and in addition, providing technical advice focusing on ONT’s technology and interacting with the Technical Support and Customer Solutions Departments as required.
Other responsibilities include:

• Working closely with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories and provide effective back-up technical support to other regions through a thorough knowledge of ONT’s products and effective communication of applications related to these products.
• Participating in the organization and running of seminars, exhibitions and similar “on-site” activities at key accounts and congresses in the relevant territories
• Managing key customer relationships from a technical perspective to ensure success using Oxford Nanopore products. 
• Providing technical consultations on products and related applications as part of sales cycle
• Tracking, recording and documenting relevant information from all technical enquiries from customers and prospective customers into the CRM
• Monitoring the competition and market development and reporting findings

What We're Looking For...
You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength, and you have the technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide information back to customers in a helpful, courteous, positive and professional manner. You're able to work effectively both with internal departments and internationally, and fluency in other languages would be advantageous.
We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. If you're also proficient with data visualization and analysis techniques and programming languages such as R, Python (Numpy, Pandas), this would also be helpful.

Specific to this Role

Must be located in the San Diego Region and primarily will cover Carlsbad to Chula Vista. Travel is mostly local but will require about 30% overnight. 
The salary for this role is between $97,479 and $146,218 USD. The salary offered will reflect the skills and experience of the candidate. 

General ONT Info

Certain roles within ONT are eligible annual bonus and stock. These awards are allocated based on individual performance. 

Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few. 

We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact human.resources@nanoporetech.com To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

About Us

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing, and commercialization.

The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market. Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyze native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.

Our goal is to enable the analysis of any living thing, by anyone, anywhere. We offer real-time nanopore-based DNA/RNA sequencing technology: accessible, easy to use and fully scalable for any requirement.

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